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Ch. 1 Meet Generation Y: The Most High-Maintenance Workforce in the History of the World 1
Ch. 2 Get Them on Board Fast with the Right Messages 19
Ch. 3 Get Them Up to Speed Quickly and Turn Them into Knowledge Workers 43
Ch. 4 Practice In Loco Parentis Management 57
Ch. 5 Give Them the Gift of Context 75
Ch. 6 Get Them to Care About Great Customer Service 89
Ch. 7 Teach Them How to Manage Themselves 101
Ch. 8 Teach Them How to Be Managed by You 123
Ch. 9 Retain the Best of Gen Y, One Day at a Time 147
Ch. 10 Build the Next Generation of Leaders 165
Acknowledgments 171
About the Author 175
Index 177
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Add Not Everyone Gets a Trophy: How to Manage Generation Y, Praise for Not Everyone Gets a Trophy Thanks to Bruce, a management revolution has taken place at Joe's Crab Shack. His step-by-step approach and expert insight into generation X and Y have empowered our leaders to become great managers.—Ray Blanchet, Not Everyone Gets a Trophy: How to Manage Generation Y to the inventory that you are selling on WonderClubX
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Add Not Everyone Gets a Trophy: How to Manage Generation Y, Praise for Not Everyone Gets a Trophy Thanks to Bruce, a management revolution has taken place at Joe's Crab Shack. His step-by-step approach and expert insight into generation X and Y have empowered our leaders to become great managers.—Ray Blanchet, Not Everyone Gets a Trophy: How to Manage Generation Y to your collection on WonderClub |