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Book Categories |
Preface | ||
Pt. I | Technology | 1 |
1 | Circuit Switched Technologies | 3 |
2 | The Transmission Infrastructure | 19 |
3 | Intelligent Networks | 33 |
4 | Mobile Networks | 41 |
5 | Packet Switched Technologies | 53 |
6 | Access Technologies | 85 |
7 | Voice and Data Convergence | 93 |
8 | Representing Information | 99 |
9 | Directories - More Than Just Information Storage | 115 |
Pt. II | Services, Architectures and Applications | 121 |
10 | Intelligent Network Services | 123 |
11 | Call Centres | 145 |
12 | Internet Based Services | 155 |
13 | Bringing it all Together - the New Network Architecture | 167 |
Pt. III | Implications | 173 |
14 | Expectation and Realisation | 175 |
References and Further Reading | 187 | |
Glossary | 189 | |
Index | 193 |
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