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Introduction vii
1 Keeping Your Library on the Right (Correct) Side of Campus Politics Thomas E. Abbott 1
2 Communication: A Two-Way Street Anne Marie Casey 11
3 Effective Project Management: The Key to Success with Information Technology Frank Cervone 19
4 Staffing for Success Connie Costantino 31
5 Corporate Culture, Knowledge Management, and Libraries: If We Only Knew What We Know Luann DeGreve 39
6 Knowing the Library User Harvey R. Gover 49
7 Developing Power and Influence as a Library Manager DanielJ. Julius 71
8 Change Management and Risk Taking Michael Lorenzen 83
9 Program Planning and Evaluation Patrick Mahoney 95
10 Moving into Leadership Kathleen Walsh 105
Index 119
About the Editor 127
About the Contributors 129
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