Microsoft Help Desk for Microsoft Windows 98 Book

	Acknowledgments	xli
	Introduction	xliii
	What the Help Desk Does	xliii
	How to Use the Help Desk	xliii
	If You Can't Find a Problem or Solution	xliii
	A Final Important Note	xliv
Chapter 1	Accessories	1
	Error or Warning Message Occurs During Backup	6
	Unattended Backup Job Doesn't Complete	11
	CD Player Doesn't Play Audio CDs Automatically	19
	Explorer Causes Page Fault	32
Chapter 2	Application Software	83
	Virus Protection Software Causes Errors When You Install Windows	93
	Program Does Not Run Properly	98
	MS-DOS-Based Setup Program Doesn't Work Properly	131
	Program Causes Windows to Run Slowly	133
	System Resources Are Low with No Open Programs	136
	Adobe Type Manager Causes Fatal Exception	141
Chapter 3	Desktop and Start Menu	179
	Java Programs Don't Work Offline	188
	Desktop Icons Disappear or Will Not Move	198
	Icons Change Randomly	203
	User Profile Settings Are Lost	205
	Log Off Command Shouldn't Appear on Start Menu	209
	Taskbar Not Visible in Windows	220
Chapter 4	Disks and Controllers	233
	CD-ROM Drive Inaccessible	239
	CD-ROM Drive Inaccessible When Windows Doesn't Start	239
	CD-ROM Drive Uses Different Letter than Desired	241
	Hard Disk Controller Doesn't Allow 32-Bit File Access	252
	Disk Error Messages	256
	Maximum Partition Size for Drive Larger than 8 GB Is Only 8 GB	259
	Bootup Takes a Long Time or Drives Use MS-DOS Compatibility Mode	260
Chapter 5	Internet	269
	Winsock Program Doesn't Work in Windows	283
	Content Advisor Error Message	311
	Installation Incomplete	319
	Internet Site Cannot Be Opened	329
	Invalid Page Fault in Module KERNEL 32.DLL	333
	Web Pages Load Slowly	343
Chapter 6	Laptops	369
	PC Card Intermittently Reports Modem Not Found Or Not Ready	374
	PCMCIA Card Doesn't Initialize	377
	Device Driver or Program Disables Standby Mode	383
	Power Management Settings Don't Work	387
Chapter 7	Modems and Dial-Up Communications	407
	Error 630 Error Message Displayed	419
	Error 633 Error Message Displayed	420
	Error 745 Error Message Displayed	420
	Password Doesn't Save	425
	Modem Answers but Doesn't Establish a Connection	436
	Could Not Open Port Error Message	438
	Modem Doesn't Dial Out	441
Chapter 8	Monitors, Video Adapters, and Display	457
	ISA Display Adapter Doesn't Upgrade Correctly	467
	PCI Display Card Works Only in VGA Mode	468
	Display Options Unavailable	475
	Maximum Screen Area Doesn't Display	478
	TrueType Fonts Missing	484
	Error Messages or Message Boxes Aren't Visible	497
	Program Files Folder Displays Incorrectly As Web Page	500
Chapter 9	Networks	505
	Multiple IP Addresses Desired for Computer with Single Network Adapter	515
	Cannot Log On or Error Message at Startup	541
	Network Access Denied Because User Name or Password Invalid	547
	Password List Does Not Save Passwords	552
	Validating Server Information Not Displayed	557
	NetWare Driver Does Not Load	567
	Cannot Connect to Resources Because of Invalid IP Addresses	582
	Sony VAIO PCV 70/90 TCP/IP Does Not Function Properly	590
Chapter 10	Peripherals	593
	USB Camera Degrades System Performance	594
	Game Port Is Not Removed	597
	Input Devices Menu Is Empty	598
	Mouse or EasyBall Isn't Detected	600
	Device Doesn't Function	609
	Port or Device Malfunctions	610
Chapter 11	Printers	613
	TrueType Font Doesn't Print	619
	Dot-Matrix Printer Prints Slowly	620
	Network Printer Does Not Print	641
	PostScript Printer Doesn't Print over a NetWare Network	642
Chapter 12	Setup	655
	Fatal Exception Error Message	666
	Mprexe Not Responding Error Message	670
	Hardware Doesn't Work with Windows 98	683
	Program Group Conversion Fails	729
	Windows 98 System Files Need Extracting	742
	Windows Startup Disk Needs Creating	745
Chapter 13	Sound and Video	751
	MIDI File Makes No Sound	753
	.WAV File Causes Errors	755
	.WAV Files Don't Play or Multimedia Tool Displays Unusual Characters	757
	CD Sound Quality Is Poor	761
	MIDI Mute Check Box Unavailable	774
	Volume Control Not Available	774
Chapter 14	Starting Windows 98	777
	Logo Screen Spurs Computer Hang	781
	Invalid System Disk Error Message	794
	Protection Error Message	806
	ScanDisk Error Messages When Computer Not Shut Down Properly	809
	Windows Boots Directly to Shutdown Screen	819
	.386 or .VXD File Not Found	819
	Command Prompt or File Missing Error Message Displayed	820
	Modem Tries to Connect to Internet Automatically	830
	Invalid System Disk Error Message	854
Chapter 15	System Tools	859
	Add New Hardware Tool Produces General Protection Fault Error Messages	865
	Fatal Exception Error Message Occurs When Opening or Closing Control Panel	876
	Icons Displayed Incorrectly in Control Panel	878
	System Properties Reports Memory Amount Incorrectly	883
	Device Manager Reports an Error Code	889
	Log File Inaccessible	946
	Index	949