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| Acknowledgments | ||
| Ch. 1 | Introduction | 1 |
| Ch. 2 | The Grail of Library Goodness | 13 |
| Ch. 3 | Mission, Values, Vision, and Strategy | 25 |
| Ch. 4 | Public Library Users | 57 |
| Ch. 5 | Input, Process, and Output Measures | 73 |
| Ch. 6 | Outcomes or Benefits of a Public Library | 107 |
| Ch. 7 | Social Benefits | 115 |
| Ch. 8 | Economic Impacts | 131 |
| Ch. 9 | Putting It All Together | 155 |
| Ch. 10 | Communicating Value | 185 |
| App. A | Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome Measures | 193 |
| App. B | Toolbox of Performance Measures and Indicators | 215 |
| App. C | Quality-Oriented Performance Indicators | 219 |
| App. D | Key Performance Indicators | 221 |
| Index | 223 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Paul Ling
reviewed Measuring for Results: The Dimensions of Public Library Effectiveness on November 18, 2013
Measuring for Results: The Dimensions of Public Library Effectiveness
Wie een compleet handboek met een stapsgewijs beschreven aanpak om te veranderen verwacht, komt bedrogen uit (is misschien ook te blauw). Het boek biedt daarentegen wel inzichten in de dynamiek rond veranderen. Het gelezene moet bij mij nog wel bezinken. Ik vond het wel boeiend om te lezen en heeft me wel geholpen om de kleurentheorie te doorgronden. Het is volgens mij inderdaad wel een handig handvat. Veel theoriën, maar ook praktijkvoorbeelden die e.e.a. goed illustreren en de theorie onderbouwen. 4 Sterren omdat het wel een standaard werk is, en niet voor niets.
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Add Measuring for Results: The Dimensions of Public Library Effectiveness, Librarians have historically relied on the perceived value or goodness of the public library as a means to garner financial support. Yet it is now becoming apparent that public libraries must demonstrate, using an acceptable methodology, the economic valu, Measuring for Results: The Dimensions of Public Library Effectiveness to the inventory that you are selling on WonderClubX
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Add Measuring for Results: The Dimensions of Public Library Effectiveness, Librarians have historically relied on the perceived value or goodness of the public library as a means to garner financial support. Yet it is now becoming apparent that public libraries must demonstrate, using an acceptable methodology, the economic valu, Measuring for Results: The Dimensions of Public Library Effectiveness to your collection on WonderClub |
