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Preface | ||
Case Study Contributors | ||
Pt. I | Manufacturing and Operations Strategy | |
1 | Manufacturing and Operations Management | 1 |
2 | Technology Management | 29 |
3 | Capacity, Facilities and Focus | 89 |
4 | Human Resources in Operations | 117 |
5 | Quality | 137 |
6 | Operations Strategy: Managing the Interfaces | 177 |
7 | Implementation: Managing the Improvement Process | 210 |
Pt. II | Manufacturing and Operations Strategy: Case Studies | |
Apple Computer, Inc. - Macintosh (A) | 255 | |
Collingwood Fabrics Pty Ltd | 281 | |
DeZurik of Australia Pty Ltd | 294 | |
District Hospital: Speech Pathology Department | 308 | |
General Motors (in Australia) | 325 | |
Kodak (Australasia) Pty Ltd | 345 | |
Appendix: International Productivity Differences in Manufacturing - Photographic Paper | 349 | |
NEC Australia | 388 | |
Pacific Dunlop Pulsar Batteries | 398 | |
Pharmaceuticals Australia Pty Ltd | 422 | |
South Pacific Tyres | 436 | |
Trico Products Corporation | 450 | |
Victorian Government Printing Office | 469 | |
Glossary of Acronyms | 492 | |
Index | 493 |
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