Managing People in Organizations: Contemporary Theory and Practice Book

Preface     xii
Introduction     xiv
The Changing Face of Work Practice and the New Costs and Challenges for Employers     1
Introduction     1
Section guide     1
Reading objectives     2
The Changing Economy, Work practices, and Culture     3
Economic rationalism     4
The changing workplace     8
Temporary employment and outsourcing     11
Best practice: Case examples of how it's being done     13
Summary     16
Review questions     16
Mind-diagram summary     18
Work Intensification, Increasing Health Care, and Other Costs     19
Work intensification and "quick fixes"     20
Stress, illness, and organizational costs     22
Physical inactivity at work     23
Best practice: Case examples of how it's being done     24
Points for action: Practical recommendations for change     25
Summary     26
Review questions     26
Mind-diagram summary     28
The Worker-Friendly Organization     29
Flawed assumptions of productivity     30
Work-life balance     31
The current role ofhuman resources management     39
Best practice: Case examples of how it's being done     40
Points for action: Practical recommendations for change     43
Summary     44
Review questions     45
Mind-diagram summary     47
Enhancing Corporate Performance     49
Introduction     49
Section guide     49
Reading objectives     49
Human Resources Practices and Corporate Profitability     51
Human capital and the intangible asset     52
The organizational climate     61
Best practice: Case examples of how it's being done     65
Points for action: Practical recommendations for change     67
Summary     69
Review questions     70
Mind-diagram summary     71
Strategic Principle, Vision and Mission     72
Best practice: Case examples of how it's being done     75
Summary     76
Review questions     76
Mind-diagram summary     77
Innovation Capability and the Future     78
Innovation, information, and human and non-financial resources     79
Embracing change (or not)     85
Best practice: Case examples of how it's being done     87
Points for action: Practical recommendations for change     88
Summary     89
Review questions     89
Mind-diagram summary     91
Developing Individual and Team Performance in the Workplace     93
Introduction     93
Section guide     93
Reading objectives     94
Psychological Workplace Environment     95
Empowerment, employee voice, and ownership     96
Perceived control and stress     102
Enhancing the perception of control: Psychological contracts, time, and self-actualization     106
Control and performance: High-performance work systems     112
Best practice: Case examples of how it's being done     117
Points for action: Practical recommendations for change     117
Summary     120
Review questions     121
Mind-diagram summary     122
Skills Training and Stress Management     123
Stress, health, and morale     124
Stress, vacation, athletes, and balance     126
Best practice: Case examples of how it's being done     128
Summary     129
Review questions      129
Mind-diagram summary     130
Enhancing Performance     131
Performance and commitment     132
Incentives, reward, and reinforcement     134
Ergonomics and physical environment     139
Teams and teamworking     141
Best practice: Case examples of how it's being done     145
Points for action: Practical recommendations for change     147
Summary     147
Review questions     148
Mind-diagram summary     149
Increasing Workplace Satisfaction and Productivity     151
Introduction     151
Section guide     151
Reading objectives     152
Positive Effects of Workplace Satisfaction and Negative Effects of Withdrawal     153
The story so far     154
Satisfaction, workplace support, and performance     156
Satisfaction, workplace participation, and performance     162
Performance evaluations and job satisfaction     167
Best practice: Case examples of how it's being done     169
Points for action: Practical recommendations for change     170
Summary     172
Review questions     173
Mind-diagram summary      174
Satisfaction, Meaning, and Happiness in the Workplace     175
The importance of subjectivity     176
Satisfaction and meaning     178
Happiness and health     179
Best practice: Case examples of how it's being done     182
Points for action: Practical recommendations for change     183
Summary     184
Review questions     184
Mind-diagram summary     185
Improving Managerial and Leadership Practices, and Motivating Employees     187
Introduction     187
Section guide     187
Reading objectives     188
Managerial Development and Models     189
Contemporary managerial practices and competence     190
Managerial development     194
Management and culture     201
Best practice: Case examples of how it's being done     204
Points for action: Practical recommendations for change     204
Summary     205
Review questions     205
Mind-diagram summary     207
Transformational Leadership and the Benefits of Leadership Enhancement     208
Leadership styles: Adaptive, transformational, and transactional leadership     209
Benefits of adaptive and transformational leadership versus transactional leadership     212
Leadership and corporate ethics     216
Best practice: Case examples of how it's being done     223
Points for action: Practical recommendations for change     225
Summary     226
Review questions     227
Mind-diagram summary     228
Motivating Employees     229
Rewards, and extrinsic and intrinsic motivation     230
Relationships, environment, and goal setting     238
Best practice: Case examples of how it's being done     241
Points for action: Practical recommendations for change     242
Summary     243
Review questions     244
Mind-diagram summary     245
Enhancing Organizational Communication, Knowledge, and Learning     247
Introduction     247
Section guide     247
Reading objectives     248
Communication, Information, Knowledge, and the Learning Organization     249
Communication and knowledge     250
The learning organization     255
Best practice: Case examples of how it's being done     263
Points for action: Practical recommendations for change      265
Summary     269
Review questions     270
Mind-diagram summary     271
Learning and Training in the Workplace     272
Learning and motivation to learn     273
Workplace training and transfer of learning     282
Best practice: Case examples of how it's being done     290
Points for action: Practical recommendations for change     292
Summary     294
Review questions     294
Mind-diagram summary     296
Conclusions     297
Glossary     298
Appendix     300
References     306
Index     323