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Book Categories |
| Introduction : human resource management : a leading force or a palliative? | 1 | |
| 1 | Human resource management and corporate culture | 19 |
| 2 | Recruitment, selection, and assessment | 47 |
| 3 | Training managers to attain strategic goals | 91 |
| 4 | How HRM can facilitate the problem-solving power of teams | 133 |
| 5 | Building a learning organization : a challenge to HR | 165 |
| 6 | Leadership development across cultures | 201 |
| 7 | From personal diagnoses to web-based assessments | 231 |
| 8 | Steps towards resolving dilemmas | 263 |
| 9 | Creating an assessment center | 295 |
| 10 | Varieties of culture shock | 323 |
| Endnote | 341 | |
| Appendices | 343 | |
| Bibliography | 358 | |
| Index | 366 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Sean Orourke
reviewed Managing People Across Cultures on May 23, 2011
Managing People Across Cultures
Most business books, except maybe a handful, can be summarised in a page or two. The exceptions are the classics, and they are indeed a handful. This book cashes in on the success of its predecessor, "The Loyalty Effect". Now while that book could have summarised in a couple of pages, I would rate it four stars, as it is full of anecdotes and examples that have entered the business canon on loyalty.
This book basically pushes a formula for "net promoter score", or NPS. It is intuitive, and has some correlation with the claimed variables of customer retention and financial success. However, research into the NPS shows up various flaws. (If you are interested, start here - )
Basically, the authors should have candidly proclaimed that the formula is a shortcut, and indeed not a scientific metric. Other warnings around the possibility of better metrics, and how different environmental factors would affect the efficacy of NPS, would have made this, IMO, a much more honest book.
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Add Managing People Across Cultures, Managing People Across Cultures maps out the value of people issue in the organizations of today. It challenges us to ask key questions such as 'How did Human Resource Management (HRM) come to be and what genuine need is there for it?' and 'What s, Managing People Across Cultures to the inventory that you are selling on WonderClubX
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Add Managing People Across Cultures, Managing People Across Cultures maps out the value of people issue in the organizations of today. It challenges us to ask key questions such as 'How did Human Resource Management (HRM) come to be and what genuine need is there for it?' and 'What s, Managing People Across Cultures to your collection on WonderClub |