Managing Core Public Services Book

	Acknowledgements
	List of Tables
	List of Figures
	Glossary of Terms
	List of Acronyms and Abbreviations
1	Introduction	1
2	Managing in the Core Public Services	12
3	Service Delivery - Meeting Citizen Needs	37
4	Managing Resources for Social Gain	68
5	Strategic Control of Core Public Services	97
6	Organizational Structures for Effective Service Delivery	119
7	Managing Professionals	142
8	Review of Reform Programmes	167
	App. I: Case Studies	175
	App. II: Questionnaire	265
	References	273
	Index	279