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Book Categories |
| Authors and acknowledgements | ||
| Foreword | ||
| Abbreviations and acronyms | ||
| Pt. I | Management Consulting in Perspective | |
| Ch. 1 | Nature and purpose of management consulting | 3 |
| Ch. 2 | The consulting industry | 31 |
| Ch. 3 | The consultant-client relationship | 61 |
| Ch. 4 | Consulting and change | 85 |
| Ch. 5 | Consulting and culture | 113 |
| Ch. 6 | Professionalism and ethics in consulting | 129 |
| Pt. II | The Consulting Process | |
| Ch. 7 | Entry | 153 |
| Ch. 8 | Diagnosis | 179 |
| Ch. 9 | Action planning | 213 |
| Ch. 10 | Implementation | 229 |
| Ch. 11 | Termination | 245 |
| Pt. III | Consulting in Various Areas of Management | |
| Ch. 12 | Consulting in general and strategic management | 261 |
| Ch. 13 | Consulting in information technology | 283 |
| Ch. 14 | Consulting in financial management | 299 |
| Ch. 15 | Consulting in marketing and distribution management | 327 |
| Ch. 16 | Consulting in e-business | 341 |
| Ch. 17 | Consulting in operations management | 361 |
| Ch. 18 | Consulting in human resource management | 381 |
| Ch. 19 | Consulting in knowledge management | 415 |
| Ch. 20 | Consulting on productivity and performance improvement | 437 |
| Ch. 21 | Consulting in total quality management | 463 |
| Ch. 22 | Consulting in company transformation | 491 |
| Ch. 23 | Consulting on the social role and responsibility of business | 523 |
| Ch. 24 | Consulting in small-business management and development | 547 |
| Ch. 25 | Consulting for the informal sector | 575 |
| Ch. 26 | Consulting for the public sector | 587 |
| Pt. IV | Managing a Consulting Firm | |
| Ch. 27 | Fundamentals of management in the consulting profession | 607 |
| Ch. 28 | The consulting firm's strategy | 623 |
| Ch. 29 | Marketing of consulting services | 647 |
| Ch. 30 | Costs and fees | 681 |
| Ch. 31 | Assignment management | 703 |
| Ch. 32 | Quality management in consulting | 723 |
| Ch. 33 | Operational and financial control | 737 |
| Ch. 34 | Knowledge management in consulting firms | 751 |
| Ch. 35 | Structuring a consulting firm | 763 |
| Pt. V | Developing Consultants and the Consulting Profession | |
| Ch. 36 | Careers and compensation in consulting | 781 |
| Ch. 37 | Training and development of consultants | 799 |
| Ch. 38 | Preparing for the future | 823 |
| App. 1 | The client's ten commandments (Choosing and using consultants) | 837 |
| App. 2 | Associations of management consultants | 845 |
| App. 3 | Information and learning sources for consultants | 851 |
| App. 4 | Terms of a consulting contract | 857 |
| App. 5 | Consulting and intellectual property | 863 |
| App. 6 | Using case studies of management consulting | 875 |
| App. 7 | Writing reports | 889 |
| Subject index | 895 |
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| $99.99 | Digital |
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