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Book Categories |
Preface | ||
American Health Care: Yesterday, Today and Tomorrow | 1 | |
1 | The Failure of the Old Insurance System | 16 |
2 | Quality in the Old System: Not What We Thought | 35 |
3 | The Rise of Managed Care | 49 |
4 | The Tools of Managed Care | 64 |
5 | The Cutting Edge of Quality Improvement | 87 |
6 | The Managed Care Backlash | 102 |
7 | The Managed Care Record: Better Than You Think | 119 |
8 | Rule of Price; Cult of Choice; Cost of Quality | 137 |
9 | Protecting the Floor | 160 |
10 | Thirteen Steps to Raising Quality in Managed Care | 179 |
Epilogue | 203 | |
References | 205 | |
Index | 213 |
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