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Preface | xiii | |
1 | Introduction | 1 |
Responsibility for Training | 3 | |
Overview of the Training Process | 4 | |
Change Agents | 7 | |
2 | Needs Analysis | 10 |
A Needs Analysis Model | 10 | |
"Can't Do" Problems | 15 | |
"Don't Do" Problems | 19 | |
Why Do a Needs Analysis? | 24 | |
Techniques of Needs Analysis | 26 | |
Closing the Loop | 51 | |
Data Confrontation | 53 | |
Conclusion | 54 | |
3 | Task Analysis | 57 |
What is a Task Analysis? | 57 | |
Why Conduct a Task Analysis? | 57 | |
How to Conduct a Task Analysis | 59 | |
Methods of Identifying Tasks | 70 | |
Writing the Task Analysis | 79 | |
Steps in Conducting a Task Analysis | 84 | |
A Sample Procedure Used to Conduct a Task Analysis | 87 | |
Simplified Task Analysis | 88 | |
Is Task Analysis Worth the Time and the Money? | 89 | |
4 | Writing Objectives | 91 |
Behavioral Objectives | 91 | |
Learning Objectives | 94 | |
Obtaining Management Commitment | 94 | |
How to Write Behavioral Objectives | 95 | |
Conclusion | 97 | |
5 | Designing Effective Training | 98 |
How Adults Learn | 98 | |
An Experiential-Learning Model | 101 | |
Factors to Consider When Designing Training Programs | 108 | |
Matching Design to Type of Performance | 111 | |
Interaction Techniques | 115 | |
Content-Input Techniques | 128 | |
Using Participative Techniques in Technical-Skills Training | 132 | |
Other Factors in Designing Training Programs | 134 | |
Conclusion | 142 | |
6 | Conducting Training Programs | 144 |
Overcoming the Trainer's Anxiety | 144 | |
Hygiene Factors in Training Programs | 146 | |
Effective Presentation Techniques | 150 | |
Effective Use of Audiovisuals | 157 | |
Green Lights and Red Lights | 164 | |
Group Dynamics | 165 | |
Team Teaching | 166 | |
7 | Maintenance of Behavior | 170 |
What is Maintenance of Behavior? | 171 | |
An Industrial Study | 171 | |
Techniques for Maintaining Behavior | 175 | |
Behavior Change Without Training | 183 | |
Conclusion | 184 | |
8 | Evaluating Training Programs | 186 |
Why Evaluate? | 187 | |
Accuracy of the Evaluation | 188 | |
Validity | 189 | |
Reliability | 194 | |
Usability | 195 | |
Four Levels of Evaluation | 197 | |
Conclusion | 204 | |
9 | Other Issues in the Training Process | 206 |
Preparing a Training Proposal | 206 | |
Leader's Guides | 209 | |
Working with Outside Consultants | 210 | |
Suggestions for Using Feedback Questionnaires in Training Programs | 214 | |
Trainer's Self-Evaluation form | 217 | |
Improved Selection | 219 | |
Turning Training Into Learning | 220 | |
Authors' End Notes | 223 |
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Add Making the Training Process Work, Making the Training Process Work will provide trainers with the detailed steps they need to provide solutions that result in improvement for the organization. First, the trainers conduct a short needs analysis to determine whether training is the appropri, Making the Training Process Work to the inventory that you are selling on WonderClubX
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Add Making the Training Process Work, Making the Training Process Work will provide trainers with the detailed steps they need to provide solutions that result in improvement for the organization. First, the trainers conduct a short needs analysis to determine whether training is the appropri, Making the Training Process Work to your collection on WonderClub |