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Preface | ||
Introduction | ||
Introduction | ||
Ch. 1 | Dissatisfaction with Doctor-Patient Relationships | 1 |
Ch. 2 | A Collaborative Model for Relating to Patients | 15 |
Ch. 3 | Empathic Listening: Applications and Benefits | 39 |
Ch. 4 | Roadblocks to Patient Communication | 73 |
Ch. 5 | Self-Disclosure Skills for Health Care Professionals | 91 |
Ch. 6 | Dealing Effectively with Conflicts | 119 |
Ch. 7 | Helping Patients Cope with an Adverse Diagnosis | 135 |
Ch. 8 | Special Problems Dealing with AIDS Patients | 147 |
Ch. 9 | Helping Patients Maintain Hope | 159 |
Ch. 10 | Helping Patients Find Meaning | 167 |
Ch. 11 | Helping the Terminal Patient | 179 |
Ch. 12 | Other Applications of Interpersonal Skills | 187 |
Appendix: Sources of Information about Communication Skills Training for Health Professionals | 199 | |
Bibliography | 203 | |
Index | 209 |
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