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Book Categories |
| Preface and Acknowledgments | ||
| 1 | How to Think About Quality Planning | 1 |
| 2 | Establish Quality Goals | 27 |
| 3 | Identify the Customers | 44 |
| Appendix: Then and Now in Quality Control | 68 | |
| 4 | Determine Customer Needs | 72 |
| 5 | Provide Measurement | 116 |
| 6 | Develop Product Features | 159 |
| 7 | Develop Process Features | 218 |
| 8 | Develop Process Controls: Transfer to Operations | 274 |
| 9 | Strategic Quality Planning | 299 |
| 10 | Multifunctional Quality Planning | 334 |
| 11 | Departmental Quality Planning | 363 |
| 12 | The Data Base, Motivation, Training | 407 |
| 13 | Quality Planning for the Taurus: Case Example | 462 |
| 14 | Decisions for the Consumer Price Index: Case Example | 468 |
| 15 | Replanning the Product Development Process: Case Example | 481 |
| Epilogue: What Should I Do Next? | 496 | |
| Glossary | 503 | |
| References | 515 | |
| Index | 527 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
James Devoll
reviewed Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services on May 29, 2007 Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services
Jack Meredith and Scott Shafer have a lot of great content they present in their Operations Management textbook. Understanding the types of work processes, work flow, Theory of Constraints, Six Sigma and Lean principles, make this a jewel. However, the jewels are buried between poorly written and poorly edited text that some times made it difficult to understand the concepts they were discussing.
The content is there to make this a great textbook. I would recommend that they utilize Six Sigma and Lean principles to their writing and editing processes and look at the material with the customer (student) in mind. They haven't asked the basic question, "Does this make sense?" often enough. Sometimes their explanations left more confusion over areas than it needed to be.
While my critique may sound harsh, it is only because they are violating the very principles they discuss in the book. This is where they needed to lead by example. There is a lot of good material here, it just needs to be organized better.
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Add Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case example, Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services to the inventory that you are selling on WonderClubX
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Add Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case example, Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services to your collection on WonderClub |
