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| List of Illustrations | ||
| Preface to the Fifth Edition | ||
| 1 | Introduction to the Library | 1 |
| 2 | Public Service in Different Types of Libraries | 16 |
| 3 | Computers and Libraries | 51 |
| 4 | Reference Services | 67 |
| 5 | Reference in an Online Environment | 109 |
| 6 | Library Instruction | 133 |
| 7 | Interlibrary Loan | 164 |
| 8 | Circulation Services | 190 |
| 9 | Reserve Services | 231 |
| 10 | Special Collections | 247 |
| 11 | Serial Services | 271 |
| 12 | Media Services | 289 |
| 13 | Government Information | 317 |
| 14 | Security Issues | 334 |
| Appendix A: Statement of Professional Ethics, 1981 | 357 | |
| Appendix B: State Statutes on the Confidentiality of Library Records | 359 | |
| Appendix C: National Interlibrary Loan Code, 1980 | 361 | |
| Index | 365 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
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