Introduction to Human Services: An Policy and Practice Book

IN THIS SECTION:
1.) BRIEF
2.) COMPREHENSIVE

BRIEF TABLE OF CONTENTS:

Section I: The Context of Human Service Work

Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Chapter 2: The Changing Nature of the Helping Process Chapter 3: Intervention Strategies Chapter 4: Attitudes/Values, Skills, and Knowledge Chapter 5: Values and Ethical Dilemmas Chapter 6: The Social Welfare System

Section II: Implementing Human Service Interventions

Chapter 7: Poverty Chapter 8: Working with Diversity Chapter 9: Interviewing Chapter 10: Case Management/Counseling Chapter 11: Facilitating Groups Chapter 12: Program Planning

Section III: Thriving and Surviving in This Field

Chapter 13: Organizing and Changing Systems Chapter 14: Understanding Legal Issues Chapter 15: Staying Current and Avoiding Burnout

COMPREHENSIVE TABLE OF CONTENTS:

Section I: The Context of Human Service Work

Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Human Service Networks Finding the Appropriate Human Services Program Barriers That Prevent People from Getting Help A Paradox Choosing Our Work Role Summary Discussion Questions Web Resources for Further Study

Chapter 2: The Changing Nature of the Helping Process
Society Shapes Helping Behavior Helping in Western Culture Cycles of Helping Behavior Defined as a Social Problem Defining Problems The History of Human Service Work Summary Discussion Questions Web Resources for Further Study

Chapter 3: Intervention Strategies
The Concept of Multicausality The Strategies of Intervention Defined Direct-Service Strategies Direct-Service and Systems-Change Strategies Systems-Change Strategies Activities and Tasks Used to Implement Each Strategy Putting Together the Interventions and the Activities Summary Discussion Questions Web Resources for Further Study

Chapter 4: Attitudes/Values, Skills, and Knowledge
The Professional Helping Relationship The Pyramid Model Attitudes and Values of the Human Service Worker Skills of the Human Service Worker Basic Knowledge of the Human Service Worker Summary Discussion Questions Web Resources for Further Study

Chapter 5: Values and Ethical Dilemmas
Can Workers Be Completely Unbiased?
Dilemmas Surrounding the Value of Self-Determination Some Current Ethical Conflicts Conflicting Views on the Nature of Human Nature Conflicts Caused by Bureaucratic Demands Guidelines for Dealing with Conflicts in a Bureaucracy The Client as Our Employer Social Class Differences between Workers and Clients Conflicts Due to the Variation in National Values in the United States Keeping Values Straight in a Time of War Finding Your Way through the Maze of Ethical Conflicts Summary Discussion Questions Web Resources for Further Study

Chapter 6: The Social Welfare System
Surveying the Current Scene Social Welfare Programs and Policies Where the Money Comes From Our Vision Summary Discussion Questions Web Resources for Further Study

Section II: Implementing Human Service Interventions

Chapter 7: Poverty
Defining Poverty Raising the Minimum Wage The Increase in Poverty Women, Minorities, and the Elderly Income Instability Children and Poverty The Importance of Social Supports Homelessness Federal Housing Programs Scratching the Surface Homeless Shelters Blaming the Victim Resistance Changes in the Economy Bankruptcy and Foreclosures Summary Discussion Questions Web Resources for Further Study

Chapter 8: Working with Diversity
An Overview of the Struggle for Equality Understanding Ethnicity Immigration Immigration in the United States Key Elements in the Immigration Debate The Controversy over Bilingual Education in the Schools versus English Immersion Working with Women Working with Gays and Lesbians Working with People with Disabilities Summary Discussion Questions Web Resources for Further Study

Chapter 9: Interviewing
Characteristics of an Interview Structure of an Interview Recording Summary Discussion Questions Resources for Further Study

Chapter 10: Case Management/Counseling
All Problems Are Serious Yet Ordinary Goals of the Case Manager/Counselor The Process of Case Management/Counseling Building Supportive Relationships Crisis Intervention Case Management/Counseling in the Era of Managed Health Care Employee Assistance Programs (EAPs)
Summary Discussion Questions Web Resources for Further Study

Chapter 11: Facilitating Groups
Workers as Group Members Establishing and Facilitating a Group: Ten Key Questions Summary Discussion Questions Web Resources for Further Study

Chapter 12: Program Planning
Basic Tools of the Planning Process Phases and Steps in the Planning Process Summary Discussion Questions Web Resources for Further Study

Section III: Thriving and Surviving in This Field

Chapter 13: Organizing and Changing Systems
Getting to the Source of the Problem: A Parable Dilemmas of the Change Agent Changes Are Generated from the Top Down and from the Bottom Up Methods of Organizing and Changing Systems Summary Discussion Questions Web Resources for Further Study

Chapter 14: Understanding Legal Issues
Legal Issues That Can Confront a Worker The Law as Resource The Law as Restriction Laws Every Worker Needs to Know Helping Clients Get Their Legal Rights Some Current Legal Issues Summary Discussion Questions Web Resources for Further Study

Chapter 15: Staying Current and Avoiding Burnout
Burnout Causes of Burnout Some Less-Than-Ideal Reactions to Stressful Conditions Staying Alive–Positive Adjustments Summary Discussion Questions Web Resources for Further Study