Intranet Performance Management Book

Chapter 1	Introduction	1
1.1	Introduction	1
1.2	Internet, Intranets, and Extranets	2
1.3	Performance Management Challenges	5
1.4	Security Management Challenges	9
1.4.1	Security Risks in Intranets	10
1.4.2	Security Procedures in Intranets	12
1.4.3	Firewalls in Intranets	14
1.5	Accounting Management Challenges	17
1.6	Configuration Management Challenges	19
1.6.1	Identifying the Current Intranet Environment	19
1.6.2	Modifying the Configuration Environment	20
1.6.3	Maintaining the Configuration	20
1.7	Fault Management Challenges	21
1.8	The Role of Internet Service Providers	22
1.9	Summary	23
Chapter 2	Basics of Web Technology	25
2.1	Introduction	25
2.2	Web Technology	25
2.2.1	Universal Resource Locator	25
2.2.2	Web Browsers	26
2.2.3	Web Servers	26
2.3	The Hypertext Markup Language	27
2.4	TCP/IP and HTTP	29
2.5	New Directions with Intranet Technology	32
2.6	Summary	35
Chapter 3	Intranet Management Challenges: An Overview	37
3.1	Introduction	37
3.2	Content Management	38
3.3	Web Server Management	40
3.3.1	Content-Smart Quality of Service (QOS) and Resource Management	41
3.3.2	Content-Smart Flow Admission Control	41
3.4	Load Distribution and Balancing	42
3.4.1	Content-Smart Link Management	43
3.4.2	Content-Smart Load Balancing	44
3.5	Throughput Capabilities of Access Networks	48
3.6	Browser Performance	54
3.7	Summary	54
Chapter 4	Content Authoring and Management	55
4.1	Introduction	56
4.2	Design of Home Pages - Content Authoring and Deployment	56
4.2.1	Site Design Considerations	57
4.2.1.1	Site Registration	58
4.2.1.2	Site Navigation	58
4.2.1.3	Content Organization by Menus	59
4.2.1.4	Interaction Models	59
4.2.2	Page Design Considerations	60
4.2.2.1	Header	60
4.2.2.2	Footer	60
4.2.2.3	Page Size	60
4.2.2.4	Home Page	61
4.2.2.5	Page Layout	61
4.2.2.6	Text Style	62
4.2.2.7	Graphics	62
4.2.2.8	Local Navigation Elements	62
4.2.2.9	Links	63
4.2.2.10	Other Graphic Elements	63
4.2.2.11	Background and Text Colors	64
4.2.2.12	Printing	64
4.3	Issues with Content Authoring	65
4.4	Content Authoring Tools	65
4.4.1	PageMill from Adobe	68
4.4.2	Homesite from Allaire	69
4.4.3	HomePage from FileMaker	71
4.4.4	Dreamweaver from Macromedia	72
4.4.5	CyberStudio from Golive	73
4.4.6	Hotmetal from Softquad	74
4.4.7	FrontPage from Microsoft	76
4.4.8	Fusion from NetObjects	78
4.4.9	VisualPage from Symantec	79
4.5	Site Performance Optimization Products	81
4.5.1	Linkbot from Tetranet	82
4.5.2	SiteSweeper from Site/Technologies	84
4.6	Performance Optimization as a Service	90
4.7	Summary	93
Chapter 5	Log File Analysis	95
5.1	Introduction	96
5.2	Usage Analysis	96
5.3	Issues of Log File Analysis	98
5.4	Drawbacks of Pure Log File Analysis	103
5.5	Tools for Log File Analysis	107
5.5.1	net.Analysis from net.Genesis	107
5.5.2	NetIntellect from WebManage	109
5.5.3	WebTrends Products	111
5.5.4	Insight from Accrue Software	115
5.5.5	Hit List from Marketware	118
5.5.6	NetTracker Product Family from Sane Solutions	119
5.6	Hybrid Products	121
5.6.1	ARIA from Andromedia	121
5.6.1.1	Intelligent Profiling	122
5.6.1.2	Functional Modules	122
5.6.1.2.1	ARIA Monitors	123
5.6.1.2.2	ARIA Recorder	124
5.6.1.2.3	ARIA Reporter	125
5.6.1.3	Software Configuration and APIs	128
5.6.2	SiteServer from Microsoft	130
5.6.2.1	Publication Phase	131
5.6.2.1.1	Content Management	132
5.6.2.1.2	Content Deployment	133
5.6.2.2	Searching Phase	134
5.6.2.3	Delivery Phase	136
5.6.2.3.1	Personalization and Membership	136
5.6.2.3.2	Push	137
5.6.2.3.3	Knowledge Manager	139
5.6.2.4	Analysis Phase	139
5.6.2.4.1	Site Usage Analysis	140
5.6.2.4.2	Site User Analysis	141
5.6.2.4.3	Site Content Analysis	144
5.7	Summary	148
Chapter 6	Traffic Measurements	149
6.1	Introduction	149
6.2	Principles of Data Collection	151
6.3	Traffic Monitoring Issues	158
6.4	Traffic Monitors	162
6.4.1	WebSniffer from Network Associates	162
6.4.1.1	Components of WebSniffer	165
6.4.1.2	WebSniffer Operations	165
6.4.2	Telemate.Net from Telemate Software	167
6.4.2.1	Functions of the Product	168
6.4.2.2	Advantages of Using the Product	169
6.4.3	Net.Medic Product Family from Vital Signs	171
6.4.4	Onramp from Visual Networks	175
6.4.5	IntelliFlow from Resonate	177
6.4.5.1	Resonate Global Dispatch	179
6.4.5.2	Resonate Central Dispatch	179
6.4.5.3	Resonate Application Dispatch	181
6.4.5.4	Resonate Dispatch Manager	181
6.4.5.5	Resonate Dispatch Monitor	182
6.4.6	NetScope from Apogee Networks, Inc.	182
6.5	Summary	184
Chapter 7	Web Server and Browser Management	185
7.1	Introduction	185
7.2	Critical Issues with Web Server Management	186
7.3	Monitoring Unix Web Servers	191
7.3.1	PerfView from Hewlett Packard	192
7.3.2	GlancePlus from Hewlett Packard	193
7.3.3	PerfView RX from Hewlett Packard	194
7.3.4	Patrol Knowledge Module for Unix	194
7.4	Monitoring NT Web Servers	196
7.4.1	RoboMon from Heroix	197
7.4.2	ManageX from Hewlett Packard	198
7.4.3	AppManager from NetIQ	200
7.4.4	Manage Exec from Seagate	204
7.4.5	Patrol Knowledge Module for NT	205
7.5	Unicenter TNG Web Management Options	207
7.5.1	Web Response Agents	207
7.5.2	Web Server Agents	208
7.6	OpenView from Hewlett Packard	211
7.7	Performance Optimization	212
7.7.1	SpeedServer from Sitara	213
7.7.2	WebSpective from WebSpective Software, Inc.	215
7.7.3	Bright Tiger ClusterCATS	219
7.7.4	Windows NT Load Balancing Service	224
7.8	Summary	226
Chapter 8	Load Balancing and Optimal Distribution	227
8.1	Introduction	228
8.2	The Need for Bandwidth, Service Quality, and Granularity	228
8.2.1	The Move to Internet/Intranet-Based Business	229
8.2.2	The Need for Guaranteed Bandwidth	229
8.2.3	The Need for Service Level Agreements	230
8.2.4	The Need for Granularity	230
8.3	Issues of Deploying Load Balancing Products	230
8.4	Content-Driven Policies	231
8.5	Load Balancing and Optimization Tools	233
8.5.1	AC200 and AC300 from Allot Communications	233
8.5.1.1	Architecture	233
8.5.1.2	Virtual Channels	234
8.5.1.3	Traffic Monitoring and Reporting	235
8.5.1.4	Server Load Balancing Module	236
8.5.2	FloodGate-1 from Check Point Software Technology, Inc.	236
8.5.3	Fort Knox Policy Router from Internet Devices, Inc.	240
8.5.4	Guidepost from NetGuard, Inc.	241
8.5.5	WiseMan Product Family from NetReality	242
8.5.6	Netscreen-10 and Netscreen-100 from Netscreen Technologies, Inc.	245
8.5.6.1	NetScreen-10	245
8.5.6.2	NetScreen-100	246
8.5.7	PacketShaper from Packeteer	247
8.5.7.1	TCP Rate-Based Flow Control	247
8.5.7.2	PacketShaper IP Manager	248
8.5.8	Web Server Director from RND	250
8.5.9	IPath-10 and IPath-100 from Structured Internetworks, Inc.	253
8.5.9.1	IPath-10 Active Traffic Manager	255
8.5.9.2	IPath-100 Active Traffic Manager	256
8.5.9.3	IPath Profiler	256
8.5.10	Bandwidth Allocator from Sun Microsystems	258
8.5.11	Traffic WARE from Ukiah Software	261
8.5.11.1	Traffic WARE Gateway	261
8.5.11.2	Traffic WARE AS	262
8.5.11.3	Traffic WARE Monitor	262
8.5.12	Access Point from Xedia	263
8.5.12.1	Managed Bandwidth Services	263
8.5.12.2	High-Performance Traffic Control	263
8.5.12.3	Class-Based Queuing	264
8.5.12.4	Bandwidth Borrowing	264
8.5.12.5	Management and Administration	264
8.6	Summary	266
Chapter 9	Look-Through Measurements	267
9.1	Introduction	267
9.2	Response Time Measurements	268
9.3	Highlighting Bottlenecks	269
9.4	Tools for Look-Through Measurements	271
9.4.1	Service Management Architecture from Jyra Research	271
9.4.2	NextPoint S3 Performance Monitoring Software from NextPoint Networks	277
9.4.3	Application Flow Management from NetScout Systems, Inc.	282
9.4.4	VeriServ from Response Networks	285
9.4.5	Trinity Management Software from Avesta	288
9.4.6	SiteScope from Freshwater Software	290
9.4.7	Enterprise Pro from International Network Services	294
9.4.8	ProntoWatch from Proactive Networks	295
9.5	Summary	296
Chapter 10	Trends with Intranet Performance Management	297
	References	301
	Acronyms	303
	Index	307