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Acknowledgments | ||
Introduction | ||
Pt. I | The Solution | 1 |
1 | The Solution | 3 |
2 | Evolution to e-Enterprise | 9 |
3 | Internet-Enabled Business Intelligence | 35 |
Pt. II | Making the Internet Work | 81 |
4 | The Web-Enabled Information Infrastructure | 83 |
5 | Servers: The Heart of IEBI | 89 |
6 | The Internet Network | 119 |
Pt. III | The Software of the Internet | 137 |
7 | Empowering the Internet-Enabled Information Infrastructure | 139 |
8 | Java | 145 |
9 | eXtensible Markup Language | 179 |
10 | Common Warehouse Metadata | 207 |
Pt. IV | Building Relationships Over the Internet | 235 |
11 | Look Outward Angel | 237 |
12 | CRM in the Internet Age | 245 |
13 | Swimming in the Clickstream | 265 |
14 | Personalization | 289 |
15 | The Road Goes Ever Onward | 307 |
App. A: Recommended Reading | 321 | |
App. B: Glossary | 323 | |
Index | 335 |
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