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| Preface | ||
| Industry Advisor Biographies | ||
| Sect. 1 | Human Resources Planning and Organization | 1 |
| Ch. 1 | Introduction to Contemporary Human Resources Management | 3 |
| Ch. 2 | Human Resources Planning | 21 |
| Ch. 3 | Analysis of the Workplace | 47 |
| Sect. 2 | The Employment Process | 75 |
| Ch. 4 | The Labor Market and Hospitality Recruitment | 77 |
| Ch. 5 | Selection, Hiring, and Placement | 119 |
| Sect. 3 | Human Resources Training, Development, and Evaluation | 155 |
| Ch. 6 | Hospitality Orientation and Training Programs | 157 |
| Ch. 7 | Development Programs, Coaching, and Team Building | 193 |
| Ch. 8 | Evaluating Performance and Employee Retention | 219 |
| Ch. 9 | Discipline, Counseling, and Exiting the Organization | 251 |
| Sect. 4 | Reward Systems | 285 |
| Ch. 10 | Compensation | 287 |
| Ch. 11 | Benefits | 313 |
| Sect. 5 | Positive Employee Relations: Meeting the Needs of a New Work Force | 343 |
| Ch. 12 | Multiculturalism in the Hospitality Workplace | 345 |
| Ch. 13 | Employee Assistance Programs | 363 |
| Ch. 14 | Labor Relations in the Hospitality Industry | 381 |
| Sect. 6 | Approaching the Year 2010 | 401 |
| Ch. 15 | Computer Applications in Human Resources Management | 403 |
| Ch. 16 | The Next Chapter | 425 |
| Index | 439 |
| Price | Condition | Delivery | Seller | Action |
| $183.95 | Digital |
| WonderClub |
Lance Reynolds
reviewed Human Resources Management for the Hospitality Industry on February 14, 2013
Human Resources Management for the Hospitality Industry
I did not read this cover to cover, but the chapters I did read were very informative and not too dry. It seems like a useful reference guide for human resources questions that new managers might have. Since I plan to go into management in the next year or so I intend to keep this textbook for quick advice on legalities and considerations when writing up an employee improvement plan, what to do if employees form a union and how to frame negotiations.
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