HRM Reality Book

	Preface
	September 11 and the Enduring Value of HRM
	Introduction
Pt. I	Getting Human Resource Management Into Focus	1
I-1	Introduction from Employing Bureaucracy: Managers, Unions, and the Transformation of Work in American Industry, 1900-1945	5
I-2	Introduction from Modern Manors: Welfare Capitalism Since the New Deal	11
I-3	Putting People First for Organizational Success	18
I-4	Human Resource Management: Leaders, Laggards, and Followers	32
I-5	A New Mandate for Human Resources	45
I-6	What Do CEOs Want from HR?	56
Pt. II	Meeting Human Resource Requirements	61
II-1	A Modest Manifesto for Shattering the Glass Ceiling	63
II-2	Group Interviews among New Ways to Case Hires	74
II-3	Managing Temporary Workers: A Permanent HRM Challenge	75
II-4	Labor Board Allows Organizing of Temps	86
II-5	All in the Family	88
II-6	Ladha and Ladha (the "Entity"): Appointment of Sabrina Alia Ladha	92
II-7	Managing the Global Workforce: Challenges and Strategies	92
Pt. III	Creating a Productive Work Environment	111
III-1	HRM and Service Fairness: How Being Fair with Employees Spills Over to Customers	113
III-2	Why Wages Do Not Fall in Recessions	124
III-3	Workplace Violence Experts See Lessons from Littleton	126
III-4	Excerpt from Walking Out on the Boys	129
III-5	All's Not Fair in Labor Wars	130
III-6	Academic Medicine Becomes a Target for Labor Organizing	131
III-7	Better Safe Than Sorry	135
III-8	Reinventing Workplace Regulation	136
Pt. IV	Implementing Compensation and Benefits	147
IV-1	How American Workers See the Rewards of Work	149
IV-2	Stock Options Have Their Ups & Downs	153
IV-3	Paying the People in Black at Big Blue: Compensation Management and Cultural Change at IBM	157
IV-4	Excerpt from Liar's Poker	168
IV-5	What, Me Worry? - Social Security Reform Could Impose Paperwork, Education Burdens for HR	171
IV-6	Pension Cuts 101: Companies Find Host of Subtle Ways to Pare Retirement Payouts	176
IV-7	Employers Pass Buck on Insurance	182
Pt. V	Dealing with Diversity and Discrimination	183
V-1	Beyond Good Intentions: The Next Steps Toward Racial Equality in the American Workplace	187
V-2	Babel at Work: A 3Com Factory Hires a Lot of Immigrants, Gets Mix of Languages	200
V-3	Helping Asians Climb through the Bamboo Ceiling	204
V-4	Glass Ceilings and Glass Slippers: Still Stereotyping after All These Years?	205
V-5	It's Her Job Too: Shot Heard 'Round the Water Cooler	213
V-6	A Woman's Place Is ...: Men Frown on Female Execs Abroad	222
V-7	The Case of the Hidden Harassment: What Happens When a Manager's Responsibilities Clash with an Employee's Right to Privacy?	223
V-8	The Glass Table	231
V-9	More Companies Offering Same-Sex-Partner Benefits: Study Finds Tight Labor Market Is a Factor	232
Pt. VI	Grappling with Issues	235
VI-1	The Wild New Workforce	237
VI-2	HR Managers Are Urged to Guard Employee Data Privacy	240
VI-3	Beware Abridging E-Speech: Blanket Bans on Personal E-Mail and Internet Use at Work Can Lead to Trouble - for Employers	242
VI-4	Business Travel: The World Bank Gauges the Toll Travel Takes on Employees and Looks For Ways to Soften the Effect	244
VI-5	Addicted to Sex: A Primal Problem Emerges from the Shadows in a New - and Dangerous - Corporate Environment	246
VI-6	The One Clear Line in Interoffice Romance Has Become Blurred: Companies Change Policies to Deal with Bosses Who Date Subordinates	255
VI-7	The Case Against Employee Benefits	260
Pt. VII	Interfaces of Work and Life	263
VII-1	"There Is No Shortage of Good Days ..."	265
VII-2	Home Life: Tradeoffs between Work and Family	265
VII-3	Time, Priceless Time	267
VII-4	Why the Law Should Adopt More Family Leave	268
VII-5	Hazardous to Your Career: The Risks of Taking Unpaid Leaves	269
VII-6	Why Willy Loman Lives	270
VII-7	Starbucks CEO to Attend Memorial for Slain Manager: Mayor Owen Proposes That Anthony McNaughton Be Given City's Highest Honor	272
VII-8	Jobs for Life	273
VII-9	The Question That Started It All	283
Pt. VIII	HRM Reality: Anticipating the Future	287
VIII-1	Future Trends in Human Resources	289
VIII-2	Jettison Old Notions of Success, Says Internet Guru: "There Are No Experts"	292
VIII-3	The Future of Work and Career Evolution	293
VIII-4	A Lifetime of Generous Company: An Interview with Warren Bennis	298
VIII-5	Managing a Virtual Workplace	305
VIII-6	Congress Urged to Move on Genetics Legislation	317
VIII-7	Illegal Child Labor Comes Back	319
VIII-8	Excerpt from The Monster Under the Bed: How Business Is Mastering the Opportunity of Knowledge for Profit	323
VIII-9	The Quest for Lifetime Employability	324
VIII-10	Reconstructing Management Education as Lifelong Learning	328