HR Magazine Guide to Managing People Book

Introduction
Recruiting Talented Employees     5
Try "Peer Interviewing" to Find the Perfect Candidate for Your Team     7
Put Substance before Style during Hiring Interviews     11
Did You Know?     16
Focus on Career Progression to Find Win-Win Hires     17
Discovering the Thinking behind a Candidate's Career Choices     20
Be Honest When Selling Potential Hires on Your Business     21
How to Interview a Technical Candidate-when You're Not a Techie     24
It Takes More Than a Reference Check to Weed out Liars     27
Quick Tips for Recruiting Talented Employees     31
Managing Diversity     33
Savvy Managers Tune in to Cultural Differences     35
Cultural Differences Influence Expectations of Managers     40
Understanding Culture's Impact on Work Style     43
Watch Out for the Minefield of Hidden Bias     44
Did You Know?     47
Showing Good Faith toward Muslim Employees     48
Aim for Quality Relationships to Keep Young, Diverse Workers     51
Quick Tips for Managing Diversity     55
Motivating Workers to Excel     57
Practice the Five R's to Motivate Workers     59
How Motivating Are You?     64
You Don't Need Cash to Show Appreciation to Your Employees     65
Raise Expectations on Productivity-and Watch Your Workers Exceed Them     67
Turn Your Disengaged Workers into "Bright-Eyed" Contributors     71
Did You Know?     75
Create an Environment Where Employees Choose to Be Accountable     76
Create an Environment That Promotes Confidence, Trust, and Satisfaction to Motivate Employees     79
Quick Tips for Motivating Your Team     83
Strengthening Your People's Skills     85
Leave a Lasting Legacy: Be an Effective People Developer     87
Training: Make It Stick-and Pay Off     91
To Transfer Training to the Workplace: Use It or Lose It     94
Hands-On Employee Development: A Good Bet to Retain Your Best Workers     96
Learn What Motivates Your Employees to Help Them Develop     99
Four Career Paths     103
Quick Tips for Strengthening Your People's Skills     104
Assessing Workers' Performance     105
Make Performance Appraisals Part of Your Weekly Routine     107
Fine-Tune Performance Appraisals to Make Them Effective-and Less Arduous     109
Not-So-Difficult Solutions for Not-So-Easy Performance Appraisals     113
Tips for Handling Tricky Performance Appraisals     117
A Step-by-Step Guide to Performance Documents     118
Your Performance-Document Checklist     122
Sample Employee Performance-Document     123
Watch What You Write When Documenting Employee Performance     126
Quick Tips for Assessing Workers' Performance     131
Addressing Problem Behavior in Your Team     133
Step in Quickly When an MVP Goes off Track     135
Absenteeism: Enforce the Rules without Legal Hassles     139
Your Absenteeism-Abuse Worksheet     143
Missing in Action: Handling Job Abandonment     144
Don't Tolerate Outrageous Behavior     148
Beware of Those Who Bully Bosses     151
Cope Creatively with the Punctually Challenged     153
Did You Know?     156
Don't Get Caught in the Legal Wringer When Dealing with Difficult-to-Manage Employees     157
Quick Tips for Addressing Problem Behavior in Your Team     164
Managing Contingent Workers     167
To Make the Most of Your Temps, Manage Them     169
Job-Sharing: It Has Benefits for Employees-and Employers     172
Your Job-Sharing Checklist     175
A Few Rules for Successful Internships     176
You May Want to Hire Older Workers as Interns     178
Did You Know?     180
Use Internship Programs to Groom Strong Job Candidates     181
Did You Know?     184
Quick Tips for Managing Contingent Workers     184
Communicating Effectively     185
Focus on Five Key Strategies to Improve Communication Skills     187
Choosing the Right Communication Skill     193
Learn How to Listen Effectively to Enhance Employee Relationships     194
How Effectively Do You Listen?     197
Be the Bearer of Bad News-Without Getting Burned     198
Seven Strategies for Being Seen as a Fair Boss     202
Hone Your E-Mail Messaging Skills to Improve Communications     207
Your E-Mail Checklist     211
Quick Tips for Communicating Effectively     212
Index     213
About the Authors     219
Additional Books from SHRM     227