How to Manage People Book

Introduction     1
What managers do     3
Managerial effectiveness     4
Attributes of successful managers     7
Key aspects of management     7
Leadership     18
What leadership involves     20
Leadership styles     22
What makes a good leader?     24
Developing leadership skills     29
Assessing leadership skills     30
Leadership checklists     32
Motivating people     34
Motivation defined     35
The process of motivation     36
How motivation takes place     37
Motivation theories     38
The key messages of motivation theory     41
Approaches to motivation     42
Engagement     47
Organizing     50
The process of organizing     50
Aim     51
Organizational guidelines     52
Job design     54
Developing role profiles     55
Team building     60
What is a team?     61
What are the characteristics of teams?     61
What are the factors that contribute to team effectiveness?     62
How should team performance be assessed?     63
How should team performance reviews be conducted?     64
What needs to be done to achieve good teamwork?     65
Delegating     67
What is delegation?     67
What are the advantages of delegation?     68
What are the difficulties of delegation?     69
Approaches to delegation     69
How good a delegator are you?     75
Selection interviewing     77
The nature of a selection interview     77
The content of an interview     79
Preparing for the interview     81
Planning the interview     82
Interviewing techniques     83
Assessing the data     87
Managing performance     90
The process of managing performance     90
Performance planning     92
The continuing process of managing performance     96
Formal review meetings     97
Conducting a performance review meeting     99
Performance review skills     100
Helping people to learn and develop     105
Conditions for effective learning     106
Self-managed learning      107
Formal learning     108
Informal learning     109
How you can promote learning and development     109
Rewarding people     120
Reward systems     121
Approaches to rewarding people     121
Fixing grades and rates of pay     124
Reviewing pay     125
Managing without a reward system     128
Managing change     130
Approaches to managing change     130
Resistance to change     132
Handling people problems     136
Absenteeism     137
Disciplinary issues     139
Handling negative behaviour     142
Handling poor timekeeping     147
Dealing with underperformers     148
References     150
Index     152