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Foreword by Arthur L. Costa Preface Acknowledgments About the Author
1. What Are Hard Conversations and Why Should We Have Them?
2. Why We Hesitate Having Hard Conversations
3. Questions to Ask Yourself Before Having the Hard Conversation
4. What’s the Real Problem?: Finding the Professional Language to Name It
5. Making a Plan
6. Scripting Your Initial Comments
7. The Whats, Wheres, and Whens of Having the Hard Conversation
8. What Ifs? Other Types of Hard Conversations
9. Conclusion Appendix A. Extended List of Professional Behaviors Appendix B. School Savvy Etiquette Appendix C. Sample Scripts for Hard Conversations References Index
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
William Burke
reviewed Having Hard Conversations on May 15, 2020
Having Hard Conversations
Abrams shares some useful information, but her points are often derailed by claims that aren't backed up by data. While insight drawn from her own professional experience is a good starting point, I'd prefer for the book to take a more empirical approach.
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