Handbook of Design Office Administration Book

	Foreword
	Acknowledgments
1	Office Administration	1
	Personal Growth and Preparation for Job Success	1
	Reception Area	8
	Telephone	10
	Mail: Incoming and Outgoing	15
	General Correspondence	19
	Supplies	23
	Equipment	26
	Meetings	31
	Travel Arrangements	36
	Time Management and Organization	38
	Insurance	45
	Records Management	53
	The Design Office Library	66
2	Project Management	73
	Key Concepts	73
	The Contractual Relationship with the Owner	74
	Communication/Documentation/Record Keeping	77
	Uniform Project Filing System	79
	Specifications and Drawings	82
	MasterFormat Specifications	87
	Project Checklist	91
	AIA Contract Documents	94
3	Marketing	119
	What Is Marketing	119
	Elements of Marketing	119
	Marketing Organization	120
	Job Descriptions	120
	Budget	121
	Marketing Plan	122
	The Marketing Process	122
	General Research	124
	Public Relations	127
	Promotional Materials	128
	Proposals	131
	Filing System	131
4	Human Resources	133
	General	133
	The Employment Cycle	138
	Government Compliance Programs	151
	Employee Benefits	204
	Security in the Workplace	232
5	Accounting	237
	Double Entry Accounting System	237
	Project Expenses	249
	Invoicing	255
	Financial Management Software	260
App. A	A Model Application for Employment	261
App. B	Publications and Resources	265
App. C	A Model Human Resources Manual for a Design Firm	271
App. D	Glossary of Personnel Law Terms	283
	App. E: About the Disk	287
	Index	291