Get Certified with Dilbert A+ Certification Study Kit Book

BOOK ONE:  A+ CERTIFICATION:  A+ CORE HARDWARE

Introduction                                               

Chapter 1   INTRODUCTION TO MICROCOMPUTERS    

      Introduction

      A Brief History

      Basic Functions

      Hardware and Software Compatibility

      PC Standards

      Alternative Computing

      Binary Digits

 

Chapter 2   SAFETY                                 

      Introduction

      Guidelines

      Potential Hazards with Computer Equipment

      Fire Extinguishers and Computers

      Potential Hazards to Computer Equipment

      Electrostatic Discharge (ESD)

      Disposal of Equipment

 

Chapter 3   CORE SYSTEM COMPONENTS

      Introduction

      Enclosure

      Power Supplies

      System Boards

      Firmware

      Expansion Bus

      Expansion Boards

      External Bus Types

      Microprocessors

      System Memory

      Laptop Components

 

Chapter 4   MICROCOMPUTER COMPONENTS

      Introduction

      Storage Devices

      Hard Disk Drives

      Removable Media Driver

      Monitors

      Keyboards

      Pointing Devices

     

Chapter 5   OTHER SYSTEM HARDWARE

      Introduction

      Internal Cables

      System Ports

      Identifying Ports

      Optional Hardware

      Scanners

      Modems

 

Chapter 6   TROUBLESHOOTING AND PREVENTIVE MAINTENANCE

      Introduction

      The Science of Troubleshooting

      Introduction to Troubleshooting

      Wave’s DIReCtional Troubleshooting Model

      Troubleshooting Documentation

      Troubleshooting Tools

      Troubleshooting Software

      Ongoing Maintenance

      Avoiding Failures

      Define the Problem

      Isolate the Problem

      Resolve the Problem

      Confirm the Resolution and Expectations

      Troubleshooting Conclusions

      Communication Skills

      Effective Listening Techniques

      Questioning Skills

      Handling Difficult Situations

      Setting Expectations

      Following Up

 

Chapter 7   HARDWARE INSTALLATION AND CONFIGURATION

      Introduction

      Tips and Tricks

      System Board Configuration

      CMOS

      Installing a Disk Drive Adapter

      Hard Disk Installation

      Power Supply Installation

      Connecting the Keyboard

      Mouse Installation

      Expansion Boards

      Cabling

      Network Interface Cards (NICs)

      Tape Drive Installation

      Scanner Installation

      CD-ROM Installation

      Modems

 

Chapter 8   DIAGNOSTICS AND REPAIR

      Introduction

      Units of Measurement

      Performing Measurements

      POST

      Power Supplies

      System Boards

      Disk Drives

      CD-ROMs

      Tape Drives

      Controllers and Adapters

      Monitors

      Modems

      Keyboards

      Mouse

      Microphones

      Scanners

      Remote Diagnostics

     

Chapter 9   PRINTERS

      Introduction

      What is a Printer?

      Dot-Matrix Printers

      Ink-Jet Printers

      Laser Printers

      Printer Installations

      Controlling Printers

      Feeders

 

Chapter 10 PRINTER DIAGNOSTICS AND TROUBLESHOOTING

      Introduction

      Troubleshooting Printers

      Replaceable Modules

      Consumables

 

Chapter 11 LOCAL AREA NETWORKS OVERVIEW

      Introduction

      LANs and Legacy Networks

      LANs and WANS

      LANs, CANs, MANs, and WANs

 

Chapter 12 OSI MODEL

      Introduction

      OSI Model

 

Chapter 13 NETWORK CONNECTIVITY

      Introduction

      Topologies

      Transmission Media Characteristics

      Data Link Protocols

      Ethernet and 802.3

      Token Ring and 802.5

      Fiber Distributed Data Interface (FDDI)

      Building a Cabling Intrastructure

      Wireless Technologies and Access Methods

      Network Interconnection Devices

      Network Adapter Cards