Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Book

Exactly as the title indicates, the book contains 4 stories of how eating fish makes you healthier, stronger and able to concentrate… (just kidding :-D).
The book talks about how the FISH! Philosophy transformed the lives of people at 4 organisations and made them more satisfied, which boosted morale and contributed to the satisfaction of customers. It also contains some short stories, which the authors call "small bites"! (I like the name)
The first story talks about how play was implemented in a call centre for the purpose transforming how employees feel about the place. A call center is normally associated with boredom as all what agents have to do is wait for calls and answer them in almost an automatic way. "Let your smile be heard" means that the tone of your voice tells a lot about how you are feeling. By implementing play (and the other fish principles) the company was able to attract employees work in weekends and increase the retention level.
Remember that PLAY is "not just an activity. It is a state of mind that brings new energy and sparks creativity".
The second story talks about how important it is to "make their day"." Their" includes those around you: your colleagues, the customers, members of your family, and anyone else you are dealing with. In a Rochester Ford car dealer, the salesperson is not around to get the highest commission; they are there to make your day by understanding what you want and offering you the suitable options. No more negotiation is needed; you get what you need at its real price!
Remember that "the world becomes a better place the moment you act on an intention to serve another".
The third story talks about how being there for others makes a difference. In a hospital, patients need all the attention they can get. Not only patients need the full attention of nurses, but also your colleagues who need your help in accomplishing their tasks. Teams are more powerful than individuals, yet they require the members to be there for each other and for the team.
Remember that "you can multi-task with 'stuff', but you have to be there for 'people'".
The fourth story talks about the power of choice. It is simple; you choose what you want to be: be the best, be the greatest. That is how Tile Technology Roofing Company transformed itself; by teaching employees how to choose their attitude. Installing tiles in a roof is not an easy job, yet the workers know that what they do makes a difference to their clients and that in order to be able to accomplish an excellence work their attitude makes a difference.
"The attitude you are having right now is the one you are choosing. Is it the one you want?"