First Line Supervision: EBook Edition Book

Contents

About This Course....................xi
How to Take This Course....................xiii
Pre-Test....................xv
1 Becoming a Supervisor....................1
2 Role of the Supervisor....................21
3 Communicating....................45
4 Developing People....................71
5 Managing People....................99
6 Building a Team....................123
7 Getting the Work Done....................139
8 Supervising in a Changing Environment....................161
9 Ensuring Your Success....................179
Bibliography....................187
Post-Test....................193
Index....................199