Fear and Violence on the Job: Prevention Solutions for the Dangerous WorkPlace Book

1	Fear in the Workplace: Productivity and Performance Issues	3
2	The Changing Workplace: The Age of Entitled Disgruntlement	15
3	Off the Job Problems: Crossing the Line	27
4	Perpetrators of Workplace Violence: Categories and Classification	43
5	Acts of Workplace Violence: Moving Across The Spectrum	59
6	The Manager's Paradox: Fighting the Battle Unarmed	79
7	Training Intervention: Management Improvement	95
8	Pre-Employment Screening Strategies: Hiring the Best	113
9	Zero-Tolerance Policies and Procedures: No More Paper Tigers	129
10	Management Awareness & Recognition: Perpetrator-Employee Violence Characteristics	143
11	Problem-Solving Resources: Internal and External Help and Advice	163
12	Workplace Violence Prevention Strategies: Pre- and Post-Incident Responses and Plans For the Future	181
App. A	"Spillover" Crimes	201
	App. B	205
	Recommended Reading List	221