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Author Thomas J. Barry focuses on the difference between strategic planning versus operational planning. The book cautions that if quality is not approached from a strategic point of view, an organization will experience quality burnout. Burnout occurs after the organization reaches its quality plateau and doesn't carry through its quality plan on a continuous, strategic basis. This book shows executives and managers how to develop such a strategic plan for excellence. It goes beyond operational quality and delivers a structured process for continuous improvement that will strategically lead an organization into the future with a plan for the future. Further, the book teaches how to develop a quality council to aid in the continuous quality improvement of total quality management. Written for both public and private sector organizations, Excellence Is a Habit furnishes everything any leader needs to create a strategic environment of excellence within the organization.
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