Effective communication made simple Book

OK, like most of the books posted on this shelf, I'll admit to not having read this book cover-to-cover (I generally follow that standard for other books). I only ready the assigned chapters and I really wish the professor had saved me the money by just placing these three chapters on library reserve.

There's nothing wrong with Choo. It's a bit dense and the discussion of how information becomes knowledge feels a bit like a librarian playing around in a philosopher's playground. Eh, it was Masters-level reading. I retained information but lost my opinion once it hit the online class discussion board. I know I should care more, but I don't.