Difficult conversations Book

I read this on a recommendation from a friend who gave it to me on a list of business books to read. But it was so much more. It gives you a great framework for thinking through why people have communication issues - whether in personal or professional relationships.

The best piece of advice that stuck with me is to always explain where you are coming from in a discussion. "I did it this way because...". Sometimes we think its obvious and it isn't, and it always helps the conversation when people understand your reasoning.