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Prologue 7
Introduction 11
1 How Insurance Works 29
2 How Insurance Doesn't Work 49
3 Moral Hazard, the Bottom Line, and the Origins of Delay, Deny, Defend 80
4 McKinsey Redefines the Game: Claims as a Profit Center 107
5 Mr. Incredible Goes to Work: The New, Systematic Claims Process 128
6 Lawyers, Claimants, and Into the MIST: Segmenting Automobile Claims 164
7 "Insurance Company Rules" for Auto Claims 197
8 The Risk of "All Risks" Homeowners Insurance 229
9 Hurricane Katrina and Other Insurance Catastrophes 272
10 Insurance Fraud and Other Frauds 315
11 How Consumers Can Respond to Delay, Deny, Defend 356
12 How to Stop Delay, Deny, Defend 381
Appendix: More Resources 421
Acknowledgments 429
Notes 431
Index 463
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Add Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It, An expose of insurance injustice and a plan for consumers and lawmakers to fight it Over the last two decades, insurance has become less of a safety net and more of a spider's web: sticky and complicated, designed to ensnare as much as t, Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It to the inventory that you are selling on WonderClubX
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Add Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It, An expose of insurance injustice and a plan for consumers and lawmakers to fight it Over the last two decades, insurance has become less of a safety net and more of a spider's web: sticky and complicated, designed to ensnare as much as t, Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It to your collection on WonderClub |