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Book Categories |
1 | The Challenge: Turning Turmoil into Customer-Centered Growth | 1 |
2 | From Identity Crisis to Laser-Beam Focus | 18 |
3 | From "Listening to" to "Hardwiring" the Voice of the Customer | 52 |
4 | From Teamitis to Universal Collaboration | 107 |
5 | From Customer Satisfaction to Lasting Customer Enthusiasm | 146 |
6 | From Facilitative Leadership to Contact Leadership | 191 |
Epilogue: Lighten Up | 228 | |
Toolkit for Customer-Centered Growth | 239 | |
Notes | 301 | |
Appendix | 305 | |
Acknowledgments | 308 | |
Index | 311 | |
About the Forum Corporation | 321 | |
Reader's Questionnaire | 323 |
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Add Customer centered growth, In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan defi, Customer centered growth to the inventory that you are selling on WonderClubX
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Add Customer centered growth, In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan defi, Customer centered growth to your collection on WonderClub |