Creating Communication Book

Preface     xi
Creating Effective Communication in Your Life     1
You Are an Artist of Communication     2
The Process of Communication     3
Verbal and Nonverbal Communication     5
Components of Communication     5
Models of Communication     7
Perception     10
Principles of Communication     14
Do You Enlarge or Diminish Others?     17
Exploring Creative Tasks     17
Expanding Your Creative Thinking     17
Creating Positive Communication with Yourself     19
What Do You Say to Yourself?     19
Creating New Messages to Yourself     20
Your Self-Concept     22
How Self-Concept Develops     22
Listening Creatively to Yourself     24
Speaking Creatively to Yourself     28
Creating Positive Communication: The S.E.L.F. T.A.L.K. Technique     32
Exploring Creative Tasks     34
Expanding Your Creative Thinking     34
Creating Expressive Verbal Communication     36
Verbal Communication     37
Principles of Verbal Communication     37
I-Statements-Owning Your Language     40
TheFour Levels of Communication     41
Self-Disclosure     43
Gender Differences in Conversational Styles     46
Creating Expressive Verbal Messages: The C.R.E.A.T.I.V.E. Technique     49
Exploring Creative Tasks     51
Expanding Your Creative Thinking     52
Creating Supportive Nonverbal Communication     53
Nonverbal Communication     54
Principles of Nonverbal Communication     54
Types of Nonverbal Communication     57
Creating Expanded Nonverbal Communication: The T.O.U.C.H. Technique     61
Exploring Creative Tasks     63
Expanding Your Creative Thinking     64
Creating Spacious Communication with Another Culture     65
Creating Spacious Communication     66
Components of Culture     66
Characteristics of Culture     67
Verbal and Nonverbal Cultural Variables     70
Creating Communication with Another Culture: The I.N.V.I.T.E. Technique     73
Exploring Creative Tasks     76
Expanding Your Creative Thinking     77
Creating Receptive Communication as a Listener     78
The Importance of Listening     78
The Process of Listening      79
Listening Styles to Avoid     79
Barriers to Listening     81
Acceptance-The Basis of Listening     82
Active Listening     85
Four Types of Questions     89
Creating Receptive Communication: The E.A.R.S. Technique     91
Exploring Creative Tasks     93
Expanding Your Creative Thinking     93
Creating Healthy Communication in Relationships     95
Three Kinds of Relationships     96
The Circular Stages of Relationships     96
Principles of Healthy Relationships     98
Best Relationship Interview     99
Creating Healthy Relationships: The B.O.N.D. Technique     100
Creating Healthy Self-Disclosure     102
Maintaining a Healthy Relationship     103
Resolving Relationship Conflicts     105
Guidelines for Resolving Conflict     107
Forgiveness     108
Exploring Creative Tasks     111
Expanding Your Creative Thinking     111
Creating Cooperative Communication in Groups     112
Working in Small Groups     113
Elements of a Problem-Solving Group     113
Characteristics of Groups     114
Decision-Making Techniques     120
The Standard Problem-Solving Agenda     122
Researching for a Discussion     126
Creating Effective Groups: The G.R.O.U.P. Technique     129
Exploring Creative Tasks     131
Expanding Your Creative Thinking     132
Creating Guiding Communication as a Leader     133
Definition of Leadership     134
The Function of Group Leadership     134
Task Guiding Behaviors     134
Social Guiding Behaviors     137
Leadership Styles     139
Leading an Effective Meeting     140
Creating Healthy Leadership: The L.I.G.H.T. Technique     145
Exploring Creative Tasks     146
Expanding Your Creative Thinking     147
Creating Skillful Communication in a Speech     148
Public Speaking     149
Determining Your Specific Purpose     149
Analyzing the Speaking Situation     150
Researching Your Speech     151
Organizing Your Speech     156
Creating Your Speech Outline     159
Being an Ethical Speaker     160
Speaker Delivery     162
Practicing Your Speech     169
Creating Ease in Giving Speeches: The S.P.E.A.K. Technique     172
Exploring Creative Tasks     174
Expanding Your Creative Thinking     174
Creating Strategic Communication in Your Speeches     176
Informative Strategies     177
Informative Strategy Goals     177
Basic Informative Speech Structures     180
Persuasive Strategies     185
Persuasive Strategy Goals     185
The Proposition     186
Three Means of Persuasion     186
Basic Persuasive Speech Structures     192
Creating Successful Speeches: The F.O.C.U.S. Technique     194
Exploring Creative Tasks     197
Expanding Your Creative Thinking     197
Creating Successful Communication During an Interview     199
Interviewing     200
The Information-Gathering Interview     200
The Employment Interview     203
Creating a Successful Interview: The W.I.N. Technique     212
Creating Creative Tasks     214
Expanding Your Creative Thinking     214
Afterword     216
References     217
Index     223