|
|
Sold Out
Book Categories |
Acknowledgments vii
Chapter 1 How Tweaking the Customer Experience Grows Your Business 1
Chapter 2 Technology Armed Consumers with Mighty Big Bullets 15
Chapter 3 The Purchase Funnel: Understanding the Customer Experience from Top to Bottom 23
Chapter 4 We're Not "One Size Fits All" Anymore 33
Chapter 5 How to Think Like People Not Like You 41
Chapter 6 How to Build Social Media into the Customer Experience 57
Chapter 7 Your Employees May Kill Your Business, Unless They Know How to Serve Customers Who Aren't Like Them 79
Chapter 8 Seven Principles for Creating a Customer Experience for People Not Like You 91
Chapter 9 Matures, Boomers, Gen X, Gen Y, and Gen Z 103
Chapter 10 Women and Families 119
Chapter 11 Hispanics/Latinos 137
Chapter 12 Serving Different Racial and Ethnic Communities 155
Chapter 13 Gay, Lesbian, Bisexual, and Transgendered Customers 179
Conclusion 187
Index 191
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Login|Complaints|Blog|Games|Digital Media|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
You must be logged in to add to WishlistX
This item is in your Wish List
X
This item is in your Collection
Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand
X
This Item is in Your Inventory
Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand
X
You must be logged in to review the productsX
X
X
Add Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand, People are more diverse than ever before, and our differences manifest themselves in a number of ways. It may mean differing expectations about the speed of getting information—within seconds or by the end of the day. It may mean differing preferen, Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand to the inventory that you are selling on WonderClubX
X
Add Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand, People are more diverse than ever before, and our differences manifest themselves in a number of ways. It may mean differing expectations about the speed of getting information—within seconds or by the end of the day. It may mean differing preferen, Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand to your collection on WonderClub |