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Book Categories |
Exhibits | ||
Preface | ||
Acknowledgments | ||
Introduction | 1 | |
1 | Turbulent Times and Turbulent Markets | 5 |
2 | The Key Features of Turbulence Impacting the Business Environment | 17 |
3 | Too Much Bottom-Lining and Too Little Market Orientation | 29 |
4 | The Modern Business Firm and Its Concerns | 37 |
5 | Early Diagnosis of Marketing Problems to Facilitate Proactive Marketing Action | 49 |
6 | Product Decisions in Turbulent Markets | 65 |
7 | Pricing Decisions in Volatile Markets | 81 |
8 | Promotional Decisions in Market Turbulence | 93 |
9 | Customer Loyalty and Total Quality Management in Turbulent Times | 107 |
10 | Logistics in Turbulent Markets | 121 |
11 | How Do the Targets Change? | 133 |
12 | Value Marketing and Turbulence | 145 |
Epilogue | 163 | |
Selected Bibliography | 171 | |
Index | 175 |
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