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Acknowledgments | ||
Preface | ||
1 | An Overview of Corporate Communication | 1 |
2 | Corporate Communication Practice | 9 |
The Odor of Mendacity: Root Causes of Poor Corporate Communication | ||
3 | Corporate Communication and Corporate Culture | 29 |
Communication and Change: Effective Change Communication is Personal, Global, and Continuous | ||
Interpersonal Stress in the Organization: The Role of Psychological Fusion | ||
Case Study: Corporate Culture: Add 99 Years of Seasoning | ||
4 | Corporate Identity | 85 |
Case Study: The Business Environment, Demographics, and Technology: A Case Study of Florida Power and Light's Electronic Employee Communication Services | ||
5 | Corporate Citizenship and Social Responsibility | 112 |
Corporate Social Responsibility: New Ways of Making a Profit | ||
Selling Science to Society | ||
Crime, Business Ethics, and Corporate Communication | ||
6 | Corporate Communication and Meeting the Press | 165 |
Case Studies: The Case of the VP for External Communication | ||
"Get Tough on Crime: But Don't Lock'em in My Back Yard" | ||
7 | Corporate Communication and Crisis | 186 |
Supplying Your Own Banana Peels | ||
Case Study: Toward Better Two-Way: Why Communications Process Improvement Represents the Right Response During Uncertain Times | ||
8 | Corporate Communication and Technology | 218 |
Anytime, Anywhere: The Social Impact of Emerging Communication Technology | ||
Case Study: Efforts to Simplify Human-Computer Communication | ||
9 | Corporate Communication in Global Markets | 280 |
Europe and the European Union | ||
Afterword | 303 | |
Further Reading | 305 | |
Index of Essay and Case Authors | 323 | |
Subject Index | 325 |
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