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Preface | ||
Acknowledgments | ||
1 | Let's Meet These Difficult People | 1 |
2 | Powerful Communication Skills | 5 |
3 | Self-Esteem and Assertiveness | 17 |
4 | Stress | 25 |
5 | The Employee Selection Process | 35 |
6 | Better Orientation and Training of New Employees | 45 |
7 | Coaching to Prevent Personnel Problems | 55 |
8 | Counseling Difficult Employees | 61 |
9 | Disciplining Difficult Employees | 71 |
10 | Conflict Resolution and Confrontation | 81 |
11 | Principles of Coping With Difficult People | 91 |
12 | Difficult or Just Different | 101 |
13 | The High-Tech Professional | 111 |
14 | Difficult People at Meetings | 119 |
15 | Difficult Patients | 127 |
16 | Difficult Bosses | 137 |
17 | The Underperformers | 149 |
18 | Employees Who Do Not Show Up | 159 |
19 | People Who Resist Change and Avoid Risk | 167 |
20 | Unethical People | 175 |
21 | Bad Attitudes and Pessimists | 185 |
22 | Complaints and Chronic Complainers | 193 |
23 | People Who Have Annoying Habits | 203 |
24 | Hostile People | 215 |
25 | Sexual Harassment | 225 |
26 | Romances in the Workplace | 233 |
27 | Troubled Employees | 237 |
28 | Interpersonal Skills for the Health Care Supervisor | 249 |
Index | 259 |
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