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Coping with difficult people in the health care setting Book

Coping with difficult people in the health care setting
Coping with difficult people in the health care setting, , Coping with difficult people in the health care setting has a rating of 3 stars
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Coping with difficult people in the health care setting, , Coping with difficult people in the health care setting
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Digital Copy
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  • Coping with difficult people in the health care setting
  • Written by author William O. Umiker
  • Published by Chicago : ASCP Press, c1994., 1/1/1994
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Authors

Preface
Acknowledgments
1 Let's Meet These Difficult People 1
2 Powerful Communication Skills 5
3 Self-Esteem and Assertiveness 17
4 Stress 25
5 The Employee Selection Process 35
6 Better Orientation and Training of New Employees 45
7 Coaching to Prevent Personnel Problems 55
8 Counseling Difficult Employees 61
9 Disciplining Difficult Employees 71
10 Conflict Resolution and Confrontation 81
11 Principles of Coping With Difficult People 91
12 Difficult or Just Different 101
13 The High-Tech Professional 111
14 Difficult People at Meetings 119
15 Difficult Patients 127
16 Difficult Bosses 137
17 The Underperformers 149
18 Employees Who Do Not Show Up 159
19 People Who Resist Change and Avoid Risk 167
20 Unethical People 175
21 Bad Attitudes and Pessimists 185
22 Complaints and Chronic Complainers 193
23 People Who Have Annoying Habits 203
24 Hostile People 215
25 Sexual Harassment 225
26 Romances in the Workplace 233
27 Troubled Employees 237
28 Interpersonal Skills for the Health Care Supervisor 249
Index 259


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