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Book Categories |
Preface | ||
1 | Thinking about Communication and Conflict | 3 |
2 | A History of the Study of Communication and Conflict | 17 |
3 | Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational Structures | 45 |
4 | Institutional Pressures, Cultural Constraints, and Communication in Community Mediation Organizations | 65 |
5 | Moral Conflict in Organizations | 101 |
6 | Aggressive Communication in Organizational Contexts: A Synthesis and Review | 129 |
7 | Conflict in Organizations: A Competence-Based Approach | 153 |
8 | Formal Negotiations: The Productive Side of Organizational Conflict | 183 |
9 | Cultural and Communication Processes in International Business Negotiations | 201 |
10 | Negotiations in Crisis | 239 |
11 | Integrating the Chapters: Where Does this Collection Leave Us? | 259 |
Contributors | 275 | |
Author Index | 279 | |
Subject Index | 287 |
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