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About the Authors | ||
Acknowledgments | ||
Introduction | 1 | |
1 | Analog and Digital Communications | 15 |
2 | CT Services & Functions | 29 |
3 | Networking the Telephone | 45 |
4 | Telephony's Technical Specifications | 59 |
5 | Advanced Telephony Services | 85 |
6 | Determining Your CT Needs | 101 |
7 | Computer Telephony Interfaces | 119 |
8 | Computer Telephony Software and Systems | 129 |
9 | Telephones and Business-Use CT Equipment | 143 |
10 | Choosing the Right CT Stuff | 157 |
11 | Preparing for a Home/Office CT System | 175 |
12 | Home-Office Installation | 191 |
13 | Troubleshooting, Tips, and Testing | 223 |
14 | Frequently Asked Questions and Answers | 237 |
Appendix A: CT Bibliography & Online Resources | 251 | |
Appendix B: Vendor Information | 273 | |
Appendix C: Glossary | 283 | |
Index | 301 |
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