CCNA Voice Portable Command Guide Book

CHAPTER 1 Voice Fundamentals for Unified Communication 1

Voice Fundamentals 1

Cisco VoIP Structure 3

Common Topologies 3

CHAPTER 2 Cisco Switch, Router, and Phone Fundamentals for Unified Voice 7

Technology Overview—Device Connections: Router, Switch, IP Phones 7

Topology 8

Configuration 9

Configure the Router’s Hostname 9

Configure the Router for InterVLAN Routing 9

Configure the PoE Switch for Basic Connectivity 10

Configure Voice and Data VLANs on the PoE Switch 11

Configure One Interface for the Data VLAN 11

Configure One Interface for the Voice VLAN 11

Configure One Interface for Both the Data VLAN and the Voice VLAN 12

Reset the Cisco 7965G Unified IP Phone to Factory Defaults 13

Verification 13

Troubleshooting 14

Actively Debug Issues When They Arise 14

CHAPTER 3 Cisco Unified Communications Manager Express 15

Topology 15

Administration Interfaces 16

Configuration 16

Configuring Cisco Unified Communications Manager Express for the First Time 16

Accessing and Using the Cisco Configuration Professional 16

Basic Telephony Settings 23

CHAPTER 4 Cisco Unified CME Features 49

Creating Extensions 49

Modifying Extensions 63

Deleting Extensions 65

Cloning Extensions 66

Creating Phones and Users 67

Modifying Phones and Users 82

Deleting Phones and Users 83

Other Telephony Features 85

CHAPTER 5 Cisco Unifi ed Communications Manager (CUCM) Administration and Management 87

Topology 88

Cisco Unified Communications Manager Administration Interfaces 88

Accessing the Management GUI and CLI Interfaces 89

Accessing and Using the Web GUI 89

Accessing and Using the CLI 91

Changing CUCM Name to IP Address for DNS Independence 93

Configuring a Unified CM Group 97

Configuring a Phone NTP Reference 99

Configuring a Date/Time Group 99

Configuring a Region 101

Configuring Locations 104

Configuring Device Pools 105

Configuring a Partition 106

Configuring a Calling Search Space 108

Activating Services and Features 109

Creating a Phone Button Template 111

Creating a Softkey Template 112

Creating a Common Phone Profile 114

Creating an Application User with Administrative Rights 116

Creating an Application User with Read-Only Rights 118

Creating an End User Manually 118

Adding Users via LDAP Synchronization 119

Configuring LDAP Authentication for End Users 122

Adding an IP Phone to CUCM Manually 123

Adding a Directory Number (DN) to a Phone 125

Adding Phones Using Auto-registration 128

Adding End Users and Phones with the Bulk Administration Tool (BAT) 130

Configuring an H.323 Gateway in CUCM 134

Configuring a Route Pattern 135

CHAPTER 6 Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features 139

Topology 140

Configuring a Hunt Group 140

Configuring a Line Group 140

Configuring a Hunt List 143

Configuring a Hunt Pilot 144

Configuring Shared Lines 145

Configuring Barge and Privacy 147

Configuring Call Forward 149

Configuring Call Pickup 152

Configuring Call Park 154

Configuring Directed Call Park 155

Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial) 156

Configuring Extension Mobility 159

Configuring Intercom 164

Configuring Mobile Connect 167

Configuring Mobile Voice Access (MVA) 172

Summary 175

CHAPTER 7 Cisco Unity Connection and Cisco Unifi ed Presence 177

Topology 178

Cisco Unity Connection Administration Interfaces 178

Cisco Unity Connection 178

Configuring Class of Service in Cisco Unity Connection 180

Configuring Partitions and Search Spaces in Unity Connection 182

Configuring User Templates in Cisco Unity Connection 184

Managing Users in Cisco Unity Connection 185

Adding Users Manually 185

Importing Users via AXL from CUCM 186

Importing Users with LDAP 189

Importing Users with the Bulk Administration Tool (BAT) 191

Configuring Call Handlers in Cisco Unity Connection 195

Cisco Unity Connection Reports 200

Cisco Unified Presence Server Administration Interfaces 201

Cisco Unity Connection and Cisco Unified Presence Backup and Restore 201

CHAPTER 8 Management, Monitoring, and Troubleshooting CUCM 203

Topology 203

Cisco IP Phone Boot and Restart Processes 204

Cisco IP Phone Boot Process 204

Phone Restart Procedure 205

Troubleshooting Using the Phone Web Page 205

Dialed Number Analyzer 207

Cisco Unified Reporting 210

Cisco Real Time Monitoring Tool (RTMT) 211

Monitoring and Troubleshooting Using CLI Commands 216

Configuring Backup and Recovery 217

Summary 218

CHAPTER 9 Putting It All Together 219

Topology 219

Design 220

Configuration 220

Verification 223

Troubleshooting 223

APPENDIX Create Your Own Journal Here 225