Business planning for healthcare management Book

	Acknowledgements
1	What is planning?	1
	Short-term versus long-term	2
	Corporate strategy	3
	Six planning myths	4
	Why plan?	6
	Planning in the NHS	7
2	The planning process	12
	The first step - the mission statement	13
	Environmental trends	16
	Scenario	16
	Where are we now?	18
	How is a SWOT constructed?	19
	Key issues	22
	Critical success factors	24
	Where do we want to get to?	25
	Objectives	25
	How do we get there?	27
	The budget and the business plan	29
	The management process	31
	Contingency planning	31
	Techniques to assist the planning process	31
3	Implementation	34
	The challenge of implementation	34
	How do we get there (continued)?	34
	Competencies for managing change	37
	Communication	38
4	Evaluation	40
	How far have we got?	40
	The concept of outcomes	44
	The role of audit	49
	Patient satisfaction	49
	The role of questionnaires	50
5	Planning for health improvement	51
	Health improvement	51
	Step 1 - Health needs assessment	52
	Step 2 - Setting targets	66
	Step 3 - Action plans	89
	Step 4 - Monitoring results	99
6	Joint planning and collaboration with social services	110
	Shared vision and strategy	111
	Role clarity	112
	Care manager	112
	Project manager	113
	Involving users and carers	113
	Evaluation of success of joint commissioning	114
7	Managing stakeholders	115
	Identifying stakeholders	116
	Assessing the position of stakeholders	116
	Managing stakeholders	118
8	Planning for change	119
	Resistance to change	121
	Change - making it happen	121
	The Contract	125
	The scope of the contract	126
	Types of contract	126
	Contract framework	128
	Content of a well-written cost and volume contract	132
	The contracting process	132
	Effective contracting - overcoming barriers	135
	Contracting for community care	139
	Commissioner/provider contract template	140
	Quality initiatives	146
9	Role of the Board	152
	Functions of the Board	152
	Involvement of the Board in the planning process	154
	The Board's role in plan implementation	155
	Glossary	156
	Bibliography	158
	Index	161