Building Team Based Working Book

	Acknowledgements
1	Introduction to Team-based Organizations	1
1.1	The Six Stages of TBW	3
1.2	Managing Expectations and Timescales	5
1.3	Failures of TBW	6
2	Deciding on Team-based Working (TBW)	9
2.1	Developing an Understanding of TBW	10
2.2	Forming an Implementation Steering Group	18
2.3	Diagnosing the Organization	24
2.4	Designing an Implementation Process	31
3	Developing Support Systems	40
3.1	Human Resource Management	42
3.2	Appraisal and Performance Review Systems	43
3.3	Reward Systems	47
3.4	Recruitment and Selection Systems	51
3.5	Education and Training Systems	52
3.6	Communication Systems	55
3.7	Team-process Support Systems	57
3.8	Feedback Systems	59
3.9	Interteam Processes	60
3.10	Evaluating the Support Systems	63
4	Team Leader and Team Member Selection	71
4.1	Implementation Steering Group Planning	72
4.2	Defining Appropriate Criteria for the Selection of Team Leaders	73
4.3	Competencies Required by Team Leaders	75
4.4	Team Leader Training	87
4.5	Setting up Action Learning Sets for Team Leaders	89
4.6	Selecting Team Members	92
5	Developing Effective Teams	96
5.1	Team Tasks, Visions and Objectives	99
5.2	Team Participation	106
5.3	Quality of Decision Making	110
5.4	Support for Innovation	113
5.5	Team Conflict Resolution	116
6	Reviewing and Sustaining Team Effectiveness	120
6.1	Steps in Designing an Effective Evaluation System	121
6.2	Questionnaires for Evaluating Team Functioning and Performance	125
6.3	Sustaining and Improving Performance: Encouraging Reflexivity	143
7	Organization-level Assessment	153
7.1	Goal Achievement or Financial Performance	155
7.2	Customer or Service Receiver Perspectives	155
7.3	Business Processes or Internal Efficiency	156
7.4	Innovation	158
7.5	Intergroup Relations	163
7.6	Relationships Between Teams and Organizations	165
7.7	Long-term Review	166
7.8	Beyond Team-based Organizing	167
	Index	170