Building Effective Helping Skills: The Foundation of Generalist Practice Book

	Preface	vii
Part 1	Toward Developing the Professional Self	1
1	Increasing Self-Awareness	3
	The Importance of Self-Awareness	3
	Toward Understanding Your Responses	7
	Dealing with Present Pressures	22
2	Conscious Self-Control and Ethical Behavior	25
	The Role of Professional Values	25
	The Importance of Professional Ethics	28
	Legally Mandated Assumptions and Duties	31
	Resolving Ethical Dilemmas: The Weighting of Outcomes	34
	A Framework for Self-Control	40
3	Acquiring a Knowledge Base	46
	The Professional Knowledge Base	46
	The Response Systems: A Conceptual Framework	50
	Cultural Influences on Response Systems	54
	Using the Framework and Knowledge Base to Assess and Plan	61
4	Thinking Skills	68
	Five Styles of Thinking	68
	Assumptions: The Foundation of Worker Mistakes	79
Part 2	Toward Developing the Helping Relationship	85
5	Tuning In to the Client	87
	Preliminary Tuning In	88
	Interactional Tuning In: The Foundation for Empathy	97
6	Engaging the Client and Focusing Work	102
	Preliminary Engagement	103
	Interactive Engagement	108
	Problem-Based Engagement	114
	Maintaining Engagement with the Client	119
7	Tuning In and Engaging Larger Systems	125
	Tuning In to Individual Diversity in the Larger System	126
	Tuning In to the Commonality among Individuals in the Larger System	128
	Engagement with Larger Client Systems	137
	Tuning In to Larger Systems: Some Examples	139
Part 3	Toward Developing an Accurate Understanding	147
8	Listening and Observing Skills	149
	Promoting Exploratory Communication	149
	Using Observational Skills in Client Communication	159
9	Exploratory Questioning Skills	171
	Questioning Formats to Avoid	171
	Using Questions to Explore Client Situations	176
	Questions to Explore the Situation Parameters	177
	Questions to Explore Client Response Systems	179
	Questions to Explore Larger Client Systems	188
10	Reflective Responding Skills	193
	The Outcomes of Reflection	193
	The Elements of Reflection	194
11	Transitional Responding to Deepen the Exploration	205
	The Mechanics of Transitional Responding	206
Part 4	Toward Focused and Helpful Responding	219
12	Change Facilitating and Interventive Questions	221
	Using Change-Focused Questioning	221
	Types of Change-Focused Questioning Strategies	223
13	Supporting and Developing a Working Alliance	241
	Enhancing Motivation in the Working Alliance	241
	Nurturing the Working Alliance	245
	Focusing the Client Work	249
14	Managing Threats to the Working Alliance	254
	Threats to the Working Alliance: A Relational View of Resistance	254
	Protecting and Salvaging the Working Alliance	255
15	Maintaining Gains While Ending the Helping Relationship	271
	Client Responses to Ending	271
	Past, Present, and Future: The Keys to Healthy Endings	274
	Appendix	292
	References	311
	Index	320