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Preface.
PART I: PRINCIPLES.
Chapter 1: Road Map for Readers and How to Use the Book.
Chapter 2: The Software Process in the Context of Business Goals and Performance.
Chapter 3: Software Process Analysis and Improvement: Concepts and Definitions.
Chapter 4: Software Process Analysis and Improvement: A Catalogue and Comparison of Models.
Chapter 5: Goal-Based Software Process Improvement Planning.
Chapter 6: Process and Product Measurement.
Chapter 7: Costs and Benefits of Software Process Improvement.
PART II: EXPERIENCE.
Chapter 8: Siemens Process Assessment Approach.
Chapter 9: Quantifying the Benefit of a Long-Lasting Process Improvement Programme in Switching Applications.
Chapter 10: From Assessment to Improvement: An Experience in the GSM Application Domain.
Chapter 11: Process Improvement in Internet Service Providing.
Chapter 12: Alcatel's Experience with Process Improvement.
Chapter 13: Software Process Identification: A Case Study Using the ISO/IEC 12207 Software Life Cycle Processes Standard.
Chapter 14: Experience With A Lean Team Model and Open Architecture Culture.
Chapter 15: AIMing for Increases In Software Process Maturity: Some Irish Case Studies.
Chapter 16: Success Factors and Barriers for Software Process Improvement.
Chapter 17: Applying Quantitative ISO Auditing Techniques -
The BICO Approach.
PART III: CONCLUSION.
Chapter 18: Summary and Outlook.
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