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| Preface | ||
| 1 | Nature | 1 |
| 2 | Stock: the service base | 7 |
| 3 | Aspects of development | 14 |
| 4 | Library users | 21 |
| 5 | User-centred service | 28 |
| 6 | Types of service | 45 |
| 7 | The service chain: bibliographic, library, and user links | 59 |
| 8 | Staff: those who serve | 64 |
| 9 | Types of libraries | 73 |
| 10 | The wider service scene | 81 |
| 11 | Charging for services | 94 |
| 12 | Evaluation of services: service criteria | 100 |
| 13 | Priorities in library-based user services | 116 |
| 14 | The future of library-based user services | 120 |
| Further reading | 124 | |
| Index of subjects | 129 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
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