Assessment Practice in Student Affairs: An Applications Manual Book

	Preface
	Authors and Contributors
1	Why Assessment in Student Affairs?	3
2	Steps in the Assessment Process	18
3	Qualitative Assessment	27
4	Conducting Focus Groups	42
5	Designing and Selecting Quantitative Instruments	57
6	How to Conduct Mail-Out Surveys	75
7	Telephone Surveys	83
8	Web-Based Data Collection	101
9	Needs Assessment	129
10	Satisfaction Assessment	141
11	Assessing Learning Outcomes	153
12	Environmental Assessment	164
13	Assessing Cost Effectiveness	175
14	Assessment and Accreditation	196
15	Dropout Assessment	213
16	Postgraduation Assessment	224
17	Assessing Group Educational Programs	235
18	Assessing Student Academic Success	249
19	Assessing First-Year Programs	261
20	Assessing Campus Recreation Programs	275
21	Assessing an Office of Financial Aid	289
22	Assessing Admissions Programs	302
23	Assessing Residence Life Programs	313
24	Assessing College Unions	327
25	Assessing Health Services	341
26	Assessing Career Services	365
27	Assessing Counseling Services	390
28	Assessing Greek Life	413
29	Assessing an Office of Student Conduct	426
30	Getting Started	441
31	Arranging for a Consultant	457
32	Ethical Issues	464
33	Strategies for Implementing an Assessment Program	476
	Resources: Review of Selected Assessment Instruments	485
	Index	501