Knowledge Management Measuring Knowledge Management In The Business Sector Book

Part I	Frameworks
Chapter 1.	Measurement of Knowledge Management Practices	11
1.1.	Introduction	12
1.2.	Knowledge Management: What is New?	13
1.3.	Knowledge Management as a Topic for Empirical Studies: Opening another Black Box	16
1.4.	From Good Case Studies to Systematic Surveys	18
1.5.	Why, How and So What?	19
1.6.	Knowledge Management Surveys	21
1.7.	Three Main Tasks of a Knowledge Management Survey	22
1.8.	A Brief History of the OECD-Statistics Canada Project and a First Look at the Results	23
1.9.	Outline of the Book	24
	Bibliography	26
Chapter 2.	Managing Knowledge in Practice	29
2.1.	Introduction	30
2.2.	Key Knowledge Processes	34
2.3.	Getting Knowledge Management Started	35
2.4.	Limits and Potentials of Technological Solutions	36
2.5.	Knowledge Capture	38
2.6.	Knowledge Sharing	40
2.7.	Auditing and Exploiting Intellectual Capital	42
2.8.	Cross-boundary Knowledge Acquisition and Integration	44
2.9.	Conclusions	48
	Bibliography	50
Part II	Country Reports
Chapter 3.	Are we Managing our Knowledge? The Canadian Experience	55
3.1.	Highlights	56
3.2.	Introduction	57
3.3.	Survey Background/Overview	57
3.4.	Definition of Knowledge Management	58
3.5.	Knowledge Management Practices in Use	59
3.6.	Reasons Why Knowledge Management Practices Were Adopted	64
3.7.	Knowledge Management Practices Most Effective for Improving Workers' Skills and Knowledge	67
3.8.	One Quarter of Firms Had Dedicated Budgets for Knowledge Management	69
3.9.	Knowledge Management - Important Business Practices	72
	Annexes	76
	Bibliography	85
Chapter 4.	The Management of Knowledge in German Industry	89
4.1.	Introduction: Filling Knowledge Gaps on Industrial Knowledge Management in Germany	90
4.2.	Methodology: The Sample	92
4.3.	The Employment of KM Practices in German Industry	94
4.4.	What Kind of KM Practices	95
4.5.	The Driving Forces of Knowledge Management: Motivation Patterns in German Industry	98
4.6.	Effects of Knowledge Management	104
4.7.	The Institutionalisation of KM and its Meaning for the Use of Knowledge Management	108
4.8.	Knowledge Management and its Role within Innovation Management	109
4.9.	Concluding Summary: Only First Steps towards Filled Gaps	112
	Annexes	116
	Bibliography	118
Chapter 5.	The Promotion and Implementation of Knowledge Management -- A Danish Contribution	119
5.1.	Introduction	120
5.2.	Some Overall Results	121
5.3.	Measuring, Controlling and Documenting Effectiveness	125
5.4.	Inspiration for Top Managers--Content and Process	127
5.5.	What can Top Management Expect from the Environment?	130
5.6.	Further Research	131
	Annexes	134
	Bibliography	141
Chapter 6.	Knowledge Management, Innovation and Productivity: A Firm Level Exploration Based on French Manufacturing CIS3 Data	143
6.1.	Introduction	144
6.2.	Diffusion of Knowledge Management	146
6.3.	Complementarity of Knowledge Management Practices	151
6.4.	Knowledge Management and Innovation	152
6.5.	Knowledge Management and Productivity	159
6.6.	Conclusion	161
	Annex	164
	Bibliography	168
Chapter 7.	Knowledge Management: Size Matters	169
7.1.	Introduction	170
7.2.	Practices	172
7.3.	Reasons for Using KM Practices	174
7.4.	Results of Using KM Practices	176
7.5.	Incentives to Use KM	177
7.6.	Moving from Micro to Large	178
7.7.	Intensity of KM Use	178
7.8.	Specific KM Applications	178
7.9.	What was Learned?	181
7.10.	Where Next?	181
	Annex	183
	Bibliography	186
Part III	Methodological Aspects
Chapter 8.	A Word to the Wise--Advice for Conducting the OECD Knowledge Management Survey	189
8.1.	Introduction	190
8.2.	Questionnaire Content	190
8.3.	The Questions	191
8.4.	Conducting the Survey	196
8.5.	Analysing and Reporting the Results	199
8.6.	Conclusions	201
	Bibliography	203
Chapter 9.	Knowledge Management Practices Questionnaire	205
	Conclusion	213
	List of Authors	219