Towards Knowledge Portals: From Human Issues to Intelligent Agents Book

Foreword. Preface. 1: Portals and Knowledge Work. 1.1. Knowledge Work. 1.2. Knowledge Portals. 1.3. Information Behaviour. 1.4. Conclusion. 2: The Knowledge Portal Framework. 2.1.Introduction. 2.2. Expertise. 2.3. Barriers to Knowledge Portal Adoption and Use. 2.4. Knowledge Portal Implementations. 2.5. The Knowledge Portal Framework. 2.6. Research Investigation. 2.7. Conclusion. 3: Users and Knowledge Portals. 3.1. Introduction. 3.2. Knowledge Portal Case Study Results. 3.3. Knowledge Portals and Communities of Practice. 3.4. Knowledge Portal Adoption and Use. 3.5. A Participatory Design Approach to Knowledge Portals. 3.6. Conclusion. 4: The Information Environment and Knowledge Portals. 4.1. Introduction. 4.2. Information Environments. 4.3. Knowledge Portal Case Study Results. 4.4. Towards Healthy Information Environments. 4.5. Conclusion. 5: Information Design and Knowledge Portals. 5.1. Introduction. 5.2. What is Information Design? 5.3. Knowledge Portal Case Study Results. 5.4. Leveraging Information Design. 5.5. Supporting Browse and Search. 5.6. Conclusion. 6: Intelligent Agents and Knowledge Portals. 6.1. Introduction. 6.2. Intelligent Agents. 6.3. The Semantic Web. 6.4. Agent Toolkits. 6.5. Applications of Agents in Knowledge Portals. 6.6. An Agent Architecture for Knowledge Portals. 6.7. Conclusion. 7: Knowledge Portals and Digital Workers. 7.1. Summary of Chapters. 7.2. Meta-Analysis. 7.3. Research Directions and Final Words. References. Name Index. Subject Index.