Achieving 100% Compliance of Policies and Procedures, , Achieving

Authors

1. Introducing the Policies and Procedures Improvement Cycle (PPIC)

Continuous Quality Improvement is an Iterative Process

Introduction to Plan-Do-Check-Act (PDCA) Cycle and Policies and Procedures Improvement Cycle (PPIC) Phases

Using the PDCA Cycle for Team Problem Solving

Using the 4-phased PPIC approach for Writing, Communicating, Measuring, and Improving Policies and Procedures

2. Writing Effective Policies and Procedures

Writing Policies and Procedures that can be Measured

40-Step Plan for Writing Effective Policies and Procedures

Importance of Flow Charts

Standard Writing Format for Policies and Procedures

Baselining Policies and Procedures

3. Focusing on a Case Study to Apply the Principles of this Book

Introduction and Background of Case Study Selected

System Overview of Case Study, i.e., Purchasing Requisition Work Flow

Flow Chart of Purchasing Requisition Work Flow

Step-by-Step Activity Analysis of Flow Chart

Written Procedure of the Purchasing Requisition Work Flow

What's Next?

4. Developing a Communication Strategy

Importance of Communication to Business

Communication Strategy Explained

Who Develops Communication Strategies?

20 Communication Methods and Definitions

Communicating to Employees --- the Right Way

Communicating to Supervisors First, Not Employees

Strategy for Reaching Supervisors

Strategy for Supervisors to Speak with Subordinates

Practical Example for Supervisors

Selecting Communication Methods --- Three Examples

5. Establishing an Effective Training Strategy

Importance of Training to Business

Toilet Training --- an Analogy to Business Training

Training vs. Learning

Training is not Learning until Practically Applied!

Avoiding the Training Trap

Best Environment for Training

Establishing a Training Strategy for Policies and Procedures

Selection of 9Training Methods

Training Strategy Explained --- Using an Example

Selection of Trainer

Role of Trainee

Mentoring, Coaching, and Managing and its Importance to Integrating Training into the Workplace

6. Creating a Review and Communication Control Plan

Introduction and Definitions of a Review Plan

A Review Plan --- Summary of Reminders of Internal and External Changes

Putting a Review Plan into Practice

7. Establishing a Compliance Plan

Introduction to Compliance and Measurements

Importance of the Phrase, "Data is Just an Opinion Until Measured"

Verification (Measurement) Process for Policies and Procedures

Design of Compliance Plan and Compliance Methods

Flow Chart of a Compliance Plan

Using a Compliance Plan

8. Developing Self-Assessment Checklists

Introduction to the Purpose and Benefits of Self-Assessment Checklists

Designing a Self-Assessment Checklist

Filling in an Assessment Preparation Table with Real Data

Designing the Self-Assessment Checklist using the Assessment Preparation Table

Communicating and Distributing the Checklist to Supervisors and Employees

Evaluating the Results of Completed Checklists

9. Using Continuous Improvement Tools to Measure Compliance

Introduction to Continuous Improvement Tools (i.e., Quality Tools)

Measures, Measurements, Metrics

Statistics are Not Boring

Importance of Numbers and Variation

Definitions of 15 Continuous Improvement Tools

Selection of 5 Continuous Improvement Tools (including examples of how each metric is used and applied)

Execution of Quality Tools (includes interpretation of the results of data collection)

Summary of Results of Quality Tools

10. Conducting Systems Audits

Importance of Audits for Identifying System Failures and Operating Deficiencies

Successful Audits

Selection of External and Internal Auditors

Audits are not Always Successful

Procedures Analysts and Auditing

Traditional Auditing Methods and Tools

Audit Plan

Pre-Audit Conference

The Questionnaire

Procedure as a Checklist

The Audit Report

Post-Audit Conference

Follow Up Meeting

Role of Procedures Analyst as Systems Auditor

Role Comparison Chart of Auditors and Procedures Analysts

An Example of a Questionnaire for the Purchasing System Case Study

Results of Questionnaire are Examined

11. Conducting Profitable Continuous Improvement Activities

Introduction, Definitions, and Benefits of Continuous Improvement Activities

Measuring Improvement

Process Improvement Strategies & Goals

Establishing an Improvement Plan

Streamlining Tools & Control Points

Developing a Prioritized List of Improvement Projects

Re-Engineering the Original Case Study --- An Example

Scenario

Cross-Functional Team

Analysis of Available Data

Team Meetings

Identification of 7 Solutions

Selection of 1 Solution

Writing a Procedure based on the Re-Engineered Case Study

Improvement is Continuous --- Remember This!

12. Saving $1 Million with Cost Benefit Analyses

Introduction to Cost Benefit Analyses

Preparation Requirements for a Cost Benefit Analysis

Example of a Simple Savings Transaction

Cost Benefit Analysis of Two Procedures

Cost Comparison: Purchasing System vs. Purchase Card System

Calculating Cost Savings

Reporting Results to Management

13. Preparing an Organization to be Receptive to Change

Successful Implementation of Policies and Procedures is Dependent on the Receptivity of Change by an Organization

Resistance to Change Mentality

Importance of Understanding the Culture of an Organization

"Reactive" and "Proactive" Organizations

Implementing Policies and Procedures in a "Proactive" Organization

Procedures Analyst as a "Change Agent"

Becoming Receptive to Change

Teams - Catalysts to an Evolving Culture

Continuous Learning

Continuous Improvement

A Paradigm Shift for Organizations to Compete in World Markets

14. Looking to the Future

What the Future Holds for Procedures Analysts

Career Assessment

Study Areas for the Procedures Analyst

Job Possibilities for the Procedures Analyst

The Choice is Yours --- To Become the "Best" Procedures Analyst in your Organization and Industry

Appendices
Glossary of Terms
Index

Title: Achieving 100% Compliance of Policies and Procedures

Item Number: 9781929065493

Publication Date: August 2000

Number: 1

Product Description: Achieving 100% Compliance of Policies and Procedures

Universal Product Code (UPC): 9781929065493

WonderClub Stock Keeping Unit (WSKU): 9781929065493

Rating: 2.5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/54/93/9781929065493.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 0.000 cm (0.00 inches)

Heigh : 0.000 cm (0.00 inches)

Depth: 0.000 cm (0.00 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

Price	Condition	Delivery	Seller	Action
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Ian Guy

reviewed Achieving 100% Compliance of Policies and Procedures on September 07, 2019

Achieving 100% Compliance of Policies and Procedures

I was a cigarette salesman for RJ Reynolds tobacco company when i began exploring other careers and stumbled upon The Big Eight. After I completed it I quit my job at the age of 30, got an MBA from Indiana University, somehow passed the CPA exam, even though I was a marketing major, and landed an audit staff position at one of the Big Eight firms, Coopers & Lybrand. During my career I co-authored a John Wiley professional book on forensic accounting, which was my specialty. Thirty-five years later I am a retired Pwc partner (C&L later merged with Price Waterhouse). Mark Stevens's book inspired me to turn my life around. I owe him a lot!

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